firlelAfter having to call him for the second time they sent a man who told me that he thought the insulation was installed properly. He then demanded the toll money for the Tappan Zee Bridge and said he would have his boss determine whether the insulation was, in fact, installed incorrectly. Again, and after waiting for his boss to call, I called and reached the person who came to do the repair (Hippie, I believe his name was). He said that his boss said that it was in fact installed incorrectly. When I asked what he thought about the final cost estimate would be he replied, "it will take two men a full day" and he did not know when he could do the job. I went to our local paper, called the first listed handyman (a retired NYC Police Officer) and he had the job done in one hour and a half. His cost was $100. This handyman is an obvious farce and should be removed from your list Angie. I would also appreciate a refund for this lack of service from these charlatans. We await your response. .