The cabinets look great and the installers were fantastic! Good work takes time and the installers did a great job. The sales person was sometimes difficult to work with. I had done my own design and gave it to the person, and we wanted to see our design in their program, with the new cabinets. It took three times for us to have the sales person use our design/layout. The sales person was trying to put their own different design, and for whatever reason, they did not listen to us. After several meetings and emails, the sales person finally used the design/layout we requested. The sales person responded to calls and email anywhere from 1-3 business days. One response we heard three times was and quot;Oh, I'm working on a few other jobs right now, one of them is a big job that I have to get done.and quot; Well, I guess my $24,000 is not as important. Then, after the design/layout was finalized, the sales person said, I am going on vacation in two days, so if you want to get the order in to Candlelight, you have to place the order by tomorrow and have your deposit ready. And no other sales person can access your design/layout, so if you don't order it now, it will be three weeks longer. I don't agree with those type of business tactics to pressure people in to making a decision like that for $24,000.00. I think the cabinet price was relatively high. Their counter top price was 40% higher that the company we used. The cabinet handles we wanted, Kitchen World quoted $32.00 each and we found the exact same thing online for $3.52 each. The bottom line is that we would use Kitchen World in the future, but not that particular sales person.