The design session was wonderful. And the designer was interested in seeing the whole house, not just the room we were working on. Her selections were perfectly suited, and the results are a treat to live with. The installer was also terrific. The only hitch there was that we had to postpone installation after he was quite delayed because he got backed up at the previous client. IT WAS NOT HIS FAULT. He walked into a chaotic situation that caused the time needed to stretch out by a couple of hours. My suggestion is that as part of the pre-installation, the company walk the customer through some questions about the condition of the site. I would use them again without blinking. And, yes, it was not cheap; neither was it prohibitive.