The first year we ordered this service we had carpenter ants, and we needed a lot of coverage (they were inside the walls and outside). We weren't ever sure why, in cold central NY, they would come in the dead of winter (nothing is living here in the winter), but come they did, and for a yearly fee of about $368. We had them come for a second year, but the service simply got worse. We had to ask the rep, Dennis, I think, to come inside to check for mice (second time, still have mice). He did remove the carpenter bees from the carport, but there are still carpenter ants (now some have wings) and they are outside the house. I got a new bill for the new year, or I have the "option" of paying $99.36 for the June 10, 2007 visit (where he did not exterminate the ants, after all). I have to pay this, even though I called to cancel the service. I had no way of knowing that I would have had to call before June 10 to cancel the service and not have to pay this new $100 fee. But I could not learn this because they call (a computer actually calls and tells you when they're coming -- you don't get a human voice at all) -- after hours! I got a call at about 6:30 p.m. Friday (the 13th) telling me they were coming but was informed by the computer that their office hours were M-F 8 - 5 or something. I went out of town and didn't call to change the appt (they were only doing the exterior, so I didn't think there would be an issue). Bottom line: I still have ants, they charge a lot of money to "look" at the perimeter of the house, and they don't clearly communicate how you're billed from year to year. Further, they check your house (and bill you) in the dead of winter, when there are no bugs. I called and asked "Jamie" the person answering the phone why I was being billed and was told in no uncertain terms that I had to pay, or I should have canceled the service before June 10th, per my contract. I will pay the fee, but I am highly disappointed in the lack of concern for the client, and will let everyone know of this unfortunate experience.