I have used top cat for over twenty years, they used to do wonderful work when Walter owned the company. It was taken over by a young man that worked for him. The price was always a good value for the work they did, but not this last time. Less than a week after he cleaned out the chimney the cap flew off during a mild storm. I called to have it put back on, he said it was because of the wind, and said he would charge to put it back on. I asked to speak to Walter about it he said he would get back to us. I called back a week later left a message, no response. Called every day finally spoke to someone and he said they would be out to put it on, came by and said he needed stuff at the shop to attach it that he would be back in a day or so. Gave him a week then called him, leaving a message. No call back. Had to keep calling several times a day leaving a message on machine asking for Walter, no call back. Finally someone answered and admitted Walter sold the company, and promised to come out in two days. Never showed. To make it worse, when my daughter went to start the coal stove, we learned they never cleaned the inside of the coal stove, so my daughter who has asthma had to do it. Walter always cleaned it out, it was part of the price, he told my daughter he never wanted her to clean out the stove. Thankfully though Walter showed her that there is a half circle hole in the back that needs to be kept clean throughout the winter, otherwise carbon monoxide would fill the house. If he hadn't shown it to my daughter, we never would have seen it because it was completely blocked by coal dust. The new owner knew my husband had lung cancer and stayed in the basement, this could have been a disaster if my Daughter hadn't been told this the year before, because I didn't know about that half circle. I always told people to use Top Cat, but now I tell everyone to avoid them. I was very unhappy with them, when reading reviews only go by the ones after the end of 2014 and not before.