We just used JSI for a big renovation project in our coop apartment on the Upper West Side of Manhattan. We combined two units together to create a 3 bedroom, 3 bathroom with laundry room and separate den/playroom, and we ended up ding an almost full gut renovation of the entire combined space while living there. The entire project took 6 months (including the addition of a second bathroom renovation which was not part of the original plan), and I can honestly say this was the smoothest renovation project I’ve ever been through. Lorenzo and his team were skilled, efficient, honest and hard working. They arrived promptly at 9 AM every day and left a 5 PM every day, as per our coop rules. They respected all of the other strict coop rules, followed all of the coop’s procedures, and our resident manager and building management said they were one of the best contractors they’ve worked with. Navigating coop rules for alterations and construction can be a bit of a headache, so the fact that John, Lorenzo and their team could make this part smooth and problem-free was a huge help. Additionally, because we were living in the apartment during the construction, John and Lorenzo were helpful in protecting our living spaces while the work was going on, and were extremely patient with our many requests and questions about the various transitions between work stages, and they were so respectful of our privacy and safety, as we have two young children and wanted to ensure that the production and existence of dust, debris and other dangerous items was controlled. Lorenzo and his team were professional and courteous and nice to our children and caregivers. In terms of the end result of the work, they did a beautiful job. We basically gut renovated the apartment, including a total renovation of two full bathrooms, the creation of a laundry room (with a sink), creation of hallways, new flooring, and bedrooms and closets. We used extremely delicate and high-end marble for the entirety of both bathroom walls and floors, and the work that Lorenzo and his team did on the marble was meticulous and beautiful. The paint job was also very good, as was the carpentry. Any issues we discovered were addressed promptly. My favorite part about working with John was how responsive he was. He answered texts, emails and phone calls promptly. He was genuine and really cared about the quality of the service and the work. And that’s not something that should be considered lightly, as my past experiences of working with contractors and other service providers was quite the opposite. John was honest and direct about issues, timelines, tactics, etc. John was also on the job site at least once a week throughout most of the project checking on progress, keeping in communication with our building management and super, and would come to the city on an ad hoc basis whenever we requested. We strongly recommend John Santiago Interiors, in particular Lorenzo and his team. We have absolutely nothing negative to say about them as they made an inherently difficult situation as smooth and pain free as possible. We were sad to see them go!