Recent Review: Overall, the work was done well, and the price was fair. Guiseppe - their tile guy - did a fantastic job on the tiling, Steven was awesome with the electrical, and Michael Bedard was excellent with the walls. However, clear communication and transparency were lacking. We would suggest this company to someone who is more experienced with renovations or wants a hands off experience. With that in mind, one should not be afraid to ask questions and advocate for themselves to ensure the work is done to your satisfaction. Communication: This was our first major home renovation, and we had no experience with the specifics of a bathroom remodel at the start. However, we are both detail oriented, and wanted to know what was being done and how things were "supposed" to look at different stages. Asking specific questions was not always appreciated by the lead contractor, although the workers were very friendly and helpful. Specifically, we found three small errors during the project - a hole in adjoining wall, a minor hole in the grout, and an incredibly slow leak from a valve. These were not problematic, and they were all fixed before the project was completed at no cost to us. However, when we asked about these during the project, we were either not believed initially or received an annoyed response. Again, this was simply a lack of communication and professionalism, not a problem with the work or the price. Also related to communication, there were many instances where details needed to be repeated although they were already in writing or had been agreed upon in advance. Transparency: Throughout the project we had many instances of not knowing what the plan was or whether there was one. As mentioned, we did not know when work would start/end each day (specialists started early, but others often didn't start until 11 AM). An itemized quote was provided and adhered to, but not until about 1/2 way through the project because materials had not been obtained (this did not hold the project up, simply delayed the quote). Again, the project was completed well and at a fair price. I don't want to discourage people from using Plumb Perfect for simple jobs for a good price, especially if you are having a hard time getting the larger companies to talk to you, which we know from experience happens. Just be prepared to deal with what we feel is lower than average customer service and some quirks that are part of that package.