I received a call from Dutchess Awning that my awning was ready (ahead of schedule). An appointment was made to have the awning installed. On the day of the install, the owner (Joe) arrived with his helper, exactly on time. The awning was installed and fit perfectly. The install team was courteous, professional and very neat. Before the install team left, they insured I was 100% satisfied with the installation and awning. I was reassured that if there were any concerns or questions, to give Dutchess Awning a call immediately. Overall, I felt like I was working with a family member or very close friend. The company is very customer oriented and wants your business. As mentioned before, there is no "hard sell" or pressure. Dutchess Awning is an honest, reliable, ethical company, that is proud of their work and reputation.