Business Description: We care about you, our customers, at Pride Plumbing of Rochester, NY. You can expect top quality service and products because we pride ourselves on our ability to provide you with the best plumbing experience possible. Our vision is simple: to provide the highest value in residential plumbing to each customer until they are completely satisfied. We know your time is valuable so we are quick and efficient. Fully Stocked Rolling Plumbing Warehouse - Thousands of plumbing repair parts are stocked here to save you time and money. Outdated and specialty plumbing repair parts allow us to preserve your existing plumbing fixtures such as Kohler Toilets, Delta Faucets, Moen Tub & Shower Valves, kitchen sinks and water heaters. Prompt, Courteous, Professional Service - We value your time and offer same day service with courteous and professional technicians. On-Site/Up-Front Pricing for Plumbing Repairs - You'll always know our price before we start your repair. On-site/up-front Pricing system eliminates any unexpected charges; no surprises guaranteed! Licensed Master Plumber - We hold a full license and training to assure you are receiving the highest quality service.
Recent Review: Installed new moen shower valve with chrome trim and remodel plate.. He also had to fix the water cutoff valve behind the shower valve because it was broken (not turning). So he had to cut the piping and connect a new cutoff valve also.
Recent Review: George and I set up the appointment for the next day. He called while en route and arrived within 20 minutes of the original plan. He was able to repair rather than replace the complete valve, avoiding chopping holes in walls and spending double the money. He was neat, friendly, and professional. I won't call anyone else in the future.
Recent Review: Turned out to be two problems - broken water shut off valve and problem in dishwasher. He fixed valve and referred us to an excellent appliance repair person, who quickly diagnosed and fixed the problem with the 20 year old dishwasher, saving us from buying a new one for my mother in law. A very happy outcome!
Recent Review: I was pleasantly I had scheduled the installation for a Monday and had arranged to take time off of work to accommodate the installer. I was very pleased when I D'Angelo's Plumbing & Heating phoned me the Friday before and asked if Saturday would be better for me - at no additional charge. Worked out perfectly! And I got a 1/2 day vacation day back, too. The installer arrived Saturday morning and was very professional and courteous throughout the installation. The work was done in a reasonable amount of time and everything buttoned up and cleaned up like he hadn't even been there. The only difference was that I now had a shower control that didn't leak and would turn off without a screwdriver. Highly recommended. One caveat - I wish they had left me a refrigerator magnet so that their number would always be handy for future reference!
Installed new moen shower valve with chrome trim and remodel plate.. He also had to fix the water cutoff valve behind the shower valve because it was broken (not turning). So he had to cut the piping and connect a new cutoff valve also.
- Steven K....
AMeister Plumbing Incorporated
Bob provided a complete quote after visiting and scheduled the work to meet my schedule. Everything was done to our satisfaction and I'd certainly call him again for any plumbing needs.
- Robert A....
Wayne was extremely helpful searching within their parts department to find the missing part. He was unable to find the part but the installation of the new valve ended up being less work then we were originally quoted for. Wonderful experience!
- Carl D....
AG T Campbell Plumbing
George and I set up the appointment for the next day. He called while en route and arrived within 20 minutes of the original plan. He was able to repair rather than replace the complete valve, avoiding chopping holes in walls and spending double the money. He was neat, friendly, and professional. I won't call anyone else in the future.
- Thomas K....
AMeister Plumbing Incorporated
I was retiling my bathtub area and changing shower and tub fixtures. Work was to begin on Monday, 6/24. I requested Bob perform the plumbing portion of the work on 6/21. Bob showed up at the arranged time, but realized he could not do the work that day. I was converting from a two handle faucet to a single handle. Bob explained that if he did the work that day there would be holes in the tiling, and I wouldn't be able to use the shower. He wanted to do the work when the tiling was being done. Bob returned on Monday, at the arranged time. Removing the old tiles was going a little slower than expected, so he had to return later in the day. By the time Bob came back to do the work, it was his third trip to my house. I apologized, but he didn't think anything of it. He completed the work on the pipes/ valve and snaked the tub line. He didn't charge me for snaking the line or his extra trips to my house. Bob is a very pleasant man, and I will use him again .I was very pleased with the quality of his work, and I thought his charge was reasonable. The price charged reflects a 10% discount for Angie List members.
- Lucille T....
David Valle arrived at the appointed time, professionally listened to the plumbing problems, gave an estimate, and quickly and efficiently performed the repairs. He was in and out in less than one hour. Prompt, knowledgeable, professional, and efficient. What more could you ask for? Top notch experience!
- Howard R....
ASuperior Plumbing Service
Jay was on time, informative, and efficient. Identified and fixed both problems quickly. Professional and personable.
- Dave B....
ASuperior Plumbing Service
They did a beautiful job on everything including fixing the Crane fixture in the guest bathroom to my satisfaction. The parts they provided were of the highest quality. They couldn't replace the Crane parts because they are no longer available, but they fixed the leak. The only thing not included in the quote was having to replace parts for reseating the toilet because until they removed the toilet, it was not obvious that the standing pipe the toilet was connected to was broken. That being said, their final cost was $1865.13, which is $385.13 more than they quoted and the toilet repair couldn't have cost that much more, and so I am unhappy with the final cost. I asked for an explanation of the increase in cost and gave details of the cost of all of the parts they purchased, but they did not answer this question. Because of this, the next time I need a plumber, I will probably try Meister Plumbing, who gave the lowest quote for this job. However, I may well use Superior Plumbing again. Their final cost was only, $165 more than the quote by Miller Plumbing and included tax, which the quote from Miller Plumbing probably did not.
- Karlene G....
We worked with Mr. Valle previously and had a wonderful experience with him. Our most recent experience with him was not nearly as satisfying, however. We called and left messages twice over a span of about a month regarding plumbing work we were planning to have completed and he never called back. Disappointing!
- Adam S....
AStar Rooter Plumbing
Turned out to be two problems - broken water shut off valve and problem in dishwasher. He fixed valve and referred us to an excellent appliance repair person, who quickly diagnosed and fixed the problem with the 20 year old dishwasher, saving us from buying a new one for my mother in law. A very happy outcome!