The experience was very profession, from start to finish. When we decided to purchase a new modular home , for our country property , we did extensive research . Many of the reviews, of other manufactures, were nightmares. We could not find any negative reviews on Bill Lake Homes. When I called, to get additional info on the homes, I spoke with Bill Lake. He invited me to come to the factory , for a tour. I arranged for a tour of his display models , and factory. When Rick was giving a tour of the factory, he pointed out Bill Lake. Bill was unloading insulation into one of the homes. I spoke with Bill later, and said : I didn't think he would leave the office. He said : he was a hands on person. This proved to be very true. He not only oversees construction, he delivers the home. What sold me on the home, is that : They build it , Deliver it , Set it, and Close it up. Most of the other manufacturers operate like car manufactures. They sell the home to a dealer, and their job is done. Bill takes pride in his work , and makes sure you are happy. He does not sell the homes to you directly. They have to be purchased through a dealer or builder. He set me up with a builder, Dan Bie. Dan was responsible for: ordering the home, making changes, getting the site read, getting permits, hiring the subs needed, to hook up electric and plumbing. finishing the inside, and the siding. Dan proved to be excellent , also., Any questions, I had he got back within 24 hours. He is in the Kingston , NY , area. Phone: 845-206-7662 If you are thinking of a modular, you can't go wrong with Bill Lake Homes, and Dan Bie.