The installation went well, with everything done as planned. It cost me a bit under $10,000. I was satisfied with the job, until-- a year later (and 10 weeks after a $134 annual service call), the $2000 dehumidifier failed. It failed when I needed it most, during an extended wave of high humidity. I discovered this failure in the evening, finding gallons of water on my basement floor. I tried to contact the company to arrange an urgent service call for the next day, and found that, amazingly, they do not have evening/weekend coverage for emergencies. The next day, I arranged for a technician to come to the house. He found that the tubing (which should have been cleaned out or replaced at the $134 annual service call) was nearly blocked with some kind of sludge. He also found that the unit was not level-- something else that should have been done on installation, and certainly should have been noticed during the $134 annual service call 10 weeks earlier. According to the tech, these things contributed to something in the unit shorting out, and the coil became crusted with a thick coating of ice, causing several gallons of water to leak out onto the floor. The tech told me it would be very simple to fix, but the ice had to melt first. He cleaned out the tubing and leveled the unit, and told me that I had to replace the air filter, which I'd been told was done at the $134 annual service. The unit needed a day to thaw before the tech could work on it, but the next day was a holiday. He said he wasn't working on day following the holiday either, and a weekend followed that. He told me to call the office on Monday, (5 very hot and humid days later). I called the next day, to report that the unit had thawed and to request service from a different tech before the weekend I was told that they only had one other tech, and he was booked solid, so I was out of luck until the following week. This meant that the $2,000 dehumidifier was out of service during what was the hottest and most humid week of summer. Late on Monday afternoon, the tech came and made the repair in no time. He had just driven a far distance to get to my home as his last call of the day, which I greatly appreciated. He clearly was very knowledgeable and skilled. There was no charge for the repair. The next day, I called the office to request a refund of the $134 annual service charge, and I really had to press to just get a partial credit for the dehumidifier potion of the service. They tried to insinuate that the unit got out of level AFTER the annual service because of kids, grandkids or pets bumping into it- but no one goes down to that level, and I don't go down there myself except to check mechanicals. Furthermore, the 'refund' was issued in the form of a voucher that I will have to hang on to present for a break on next year's service. What are the odds that people lose these slips of paper during the year? Talk about nickel and diming the customer! So, I was satisfied with the work performed by this company overall, but unhappy with what I later found was essentially a poorly-done annual service call. I was also very unhappy that this company which installs expensive sump pumps and dehumidifiers under warranty does not provide after-hours coverage or weekend/holiday coverage for emergencies. I was told that they only have two repair techs. I suggested to an office staffer that they should consider hiring more techs, and she simply said, "That's not in the plans at his time." She also tried to console me when I expressed worry at having to wait 5 very humid days for my repairs by saying, "You're lucky. We have one lady who's been waiting over two weeks."