I called Angelo Chiodo regarding a leak from an overflow tube attached to my central air conditioner, which they had installed. My basement floor was wet. The service guy arrived on time. Good start. I like to watch what service people actually do on my home, as I'm a single female and am curious about repairs to my home since I don't have a live-in handyman. This made the repair guy uncomfortable; he was taking his time and stalling. After tinkering around, he said he had to get something from his truck. Then he said he didn't have the part and had to go out and buy it. After an hour and 10 minutes, he returned with a McDonald's drink in hand, and said that the auto parts store from which he had to get the part, had moved and he had to travel farther for the part. I watched as he replaced a small gasket, about a 2 inch diameter. The actual work took 3 minutes, at most. He then wrote out a bill for $120! I protested, saying that the work took 3 minutes, and the "part" was a cardboard gasket. He said he was charging me for all the time he spent on the job (which included driving around getting lunch and pretending to go out to get a dollar gasket, which I'm sure he had in his truck) ! I told him that I refused to pay a bill that he obviously thought I was too stupid, as a female, to recognize as way overpriced. He called his boss, Mr. Chiodo, who yelled at me on the phone,and said he was going to call the police. I told him that I'd welcome a visit from the police so I could explain how this service man was trying to rip me off! He then calmed down and asked me in a matter of fact manner, what I'd be willing to pay. I told him I'd pay $65, for the service call and the work. Upon reflection, even that was way too much, but I guess I was somewhat intimidated by this big, creepy guy and I just wanted him to leave.