I hired DBC led by Damion Brown for a complete Master Bathroom Remodel (tub to tile shower conversion) in November of 2020 for my elderly grandparents, which also happens to be the only bathroom with a shower in the home, which ran us for a little over $15,000 between labor and material with labor accounting for about $10,000 not including other expenses I covered out of pocket related to the job. This job as agreed upon between us would entail a full demolition, custom tile shower / walls installation, tile flooring, plumbing, sheetrock, paint, and spackle. The original estimate of time to complete the job was about 5-7 working days. I am giving DBC a D rating which I honestly hate to do, but unfortunately the job was left about 95% completed and the lack of communication/professionalism + the minor defects which remain to be fixed are enough to warrant this rating. Given I have had no word from Damion since our last correspondence on 12/22, this is why I would not hire him again nor can refer him to anyone else, but I will provide my honest review on pros and cons from our experience in hiring DBC for our project. PROS: - Damion was extremely flexible in fitting me almost immediately into his schedule despite the hour long distance to our site, and although I took a bit of a risk in paying a large up-front deposit without a site visit before agreeing to hiring him for the job, I felt it was justified to pay a 50-55% deposit given the requested quick turnaround we entered into an agreement on November 18th with the work scheduled to begin on Tuesday, November 24th. - Damion was also flexible enough to allow us to purchase all materials, fixtures, vanities, etc., and we would solely cover all labor related costs totaling ~$10,000 - Damion provided estimates (based on my information and images shared), contracts, etc. and shared his insurance information with me prior to starting the job. - Throughout the job, you can tell Damion was experienced and knows how to work and build bathrooms as he was able to explain some of the differences with the tiles as he installed him, and as I gave him freedom to share any information / feedback with me on my general design and desire for what we wanted, he would share his honest feedback. Early on, his tile work with the shower walls, bathroom walls, and bathroom floor were done really well. - As the job went on, in my original design I wanted a small white strip of hexagon tile to go along just the shower walls, but as there were concerns he expressed with the mis-level of the light switches and how far up the wall the bathroom tiles went where the tiles only covered half of the light switch (given the light switches were not moved before the tiles went on the wall) he took it upon himself to offer to place the requested border intended just for the shower walls across the entire outline of the bathroom at no additional cost. This would add a different layer of appeal for us, but would also prevent the need for him to re-rip up the wall of the newly placed tile and sheetrock to correct the error with the height of the light switches. - As far as the job itself, the primary pros of the job were limited to the floor/wall/shower tile placements and his flexibility and willingness to cover issues caused on his own by offering alternatives at no additional cost - this is why I am giving a D rating and not an F. CONS: - The project was never fully completed (I elaborate more below) as to this day there is still incomplete painting, and several defects which I will need to eventually fix which I have pictures for - despite DBC's assurances that they would be fixed - The vanity top was not installed properly with the necessary vanity top lip displayed over the vanity based (a total of ~$650 for both pieces where any attempts to fix these parts may result in total loss as thinset was applied to the backsplash and caulking to the vanity/vanity base) - A lot of wall paint was wasted. Instead of fixing compound / wall defects made visible after priming, paint was applied right after the primer dried and then compound was added over the paint to repair defects requiring a 2nd coat (for paint that does not require a second coat - especially with primer applied). In some cases defects and/or compound were never corrected before repainting making them visible on the wall and some walls where sections still have not been painted. - At the edge of the ceiling over the shower where the wall tiles meet the ceiling, compound/caulking is uneven all around. - On bathroom wall behind the vanity, there was one visibly broken tile that was used which is extremely obvious as its at eye level over the sink - The base of the shower door was never caulked well on either side of the door, and it still leaks from the obvious gap of caulking on the inside of the door - fresh caulking will need to be applied - During Demolition, Damion when drilling with a powered saw through the concrete board, cut an electrical line which powered a light fixture in the master bedroom next door to the bathroom where work was being completed. Despite mentioning the need to look into this several times, it was never addressed and we needed to hire an electrician to fix the issue which cost us $400 to repair. As a result Damion did not charge us for the installation of other light fixtures or the shower door which were not part of the original estimate, but it still cost us a repair expense. - After 3+ weeks of this ongoing project which was never fully completed, the electric baseboard that Damion also agreed to install at no charge as a result of the damaged cable/electric repair was never installed in working order, resulting in no heat in the bathroom for several weeks including through the large snowstorm at the end of December. This resulted in yet another $150 expense to the electrician to complete the installation properly - The primary issue I had with DBC / Damion happened to be related to the overall lack of communication, late arrivals, and no-shows as the project went on - especially beyond target completion dates. A commutative time period of over 1.5 week of no shows + short work days pushed the project well past the anticipated 1 week timeline provided. This lack of professionalism led to frustration where it finally led me to express my discontent on December 14th (the start of the 3rd week of the project) on the overall lack of consistency and having to call to find out Damion would not be arriving after telling both me and my grandparents that he would arrive as early as 9AM on any given day - the 9AM arrival occurred no more than twice. After expressing my discontent, Damion did show up the next day the 15th, but since then, he has not appeared to finish the minor cosmetic work that still remains that I will now have to finish myself. By chance and just to once again offer the benefit of the doubt, I messaged Damion on Sunday, December 20th requesting when he would complete the job and he replied Tuesday, December 22nd. Sure enough, no one showed on the 22nd and after once again expressing my discontent, I have not bothered to reach out since then. In the end, it became obvious that Damion was juggling multiple jobs as he even told us he did not expect this to take as long as it did, but in his own words it began to roll into other projects. After expressing my frustration in sms conversations with him as mentioned above, I found it even more frustrating that I had to re-explain that the timelines we went by were provided by him and our lives were put on hold through out the entire time, requiring special accommodations to shower as this was the only shower in the home. Had the constant no-shows early on in the project never occurred, this review may be entirely different and the minor defects mentioned above may not even exist as there would have been a lot more time dedicated to allow for a better focus and attention to detail throughout the job. It is not easy for my elderly grandparents nor myself (coming from NYC driving 2 hours each way to monitor the job) to have to put their lives on hold only to be let down time and time again, especially when we really did our best to make sure DBC and team had all they needed whether it be materials, or simply feeling as close to home as possible while working to the point where even lunch / drinks / etc. were provided throughout the day. Given all of this, is the bathroom better than before, sure, but do I feel that the $15,000 paid for the outcome was worth it, no. I would much rather pay a bit more for a perfect bathroom with no defects, shorter timelines, and professionalism throughout the project than to have to put up with this again.