John installed a new kitchen sink an faucet on 10/31/15. I am a first time home owner and had bought the house the month before. I supplied the sink and the faucet. John had an associate come take pictures to determine what other parts he would need to pick up. John said he would have to get a drain pipe to attach to the underside of the sink. He said the original P-Trap pipe was still in good condition. On 3/2/16 I was washing dishes after work and suddenly there was a flood on the floor in front of the sink. I turned off the water and saw the P Trap pipe was no longer attached to the drain pipe under the sink. I called my son-in-law to help me. He thought the washer nut which attaches the drain pipe into the P Trap pipe must have come off. We pulled the towels up I had put down to dry up the water but there were no pieces that had come off. He said a washer and nut should have been installed to keep the pipes attached to each other but it appeared the drain pipe had been inserted into the end of the P Trap without anything to secure them together. I had just finished cooking a pot of pasta and needed to strain the water. My son-in-law reinserted the drain pipe back into the P Trap so I could strain the water from the pot. As soon as I slowly started pouring water into the colander in the sink, the P Trap popped off the drain pipe again. He put it back on and held it in place until I finished straining. Then he turned the water supply off under the sink. I called Angie's List and they told me I would need to fill out an online form to put in a claim on the quality guarantee. I went online the next morning to fill it our as I also had taken pictures to upload to the form. I read that I was required to contact the contractor first then wait 2 business days before submitting the form (this was Thursday).I called John at 9 am and left him a message. I didn't accuse him of anything, just said it appeared there was neither a nut or bracket installed to hold the pipes together. I told him I would text him pictures, which I did then I also followed up with a message along with pictures on Angie's List. By the afternoon I called and left another message saying I realize he's probably on another job, but would he at least call or text to let me know he got the message. I reminded him I'm without the use of the kitchen sink but I was holding off on following up with Angie's List until I heard from him. Still no response. Before I got home from work my son-in-law and his father went to see if they could temporarily fix the pipe connection until John corrected it. They had seen that the original washer and nut had never been replaced on the P-Trap end and that the drain pipe had just been forced into it with the old washer and nut still attached. They also found that there was no sealant used where he attached the new drain pipe to the underside of the sink and there was a very small amount of water leaking and also there was no sealant used under the drain rim that screws into the top of the drain in the basin. I had notice that the rim wasn't completely flush and food particles fall into the edges and I need to keep cleaning them out. John called me back on Friday morning. He sounded a bit annoyed and said he got my message and asked what happened. I told him then he said he would need me to send him pictures and text him my address. I told him I did text him pictures after I left my first message. He said he never got a text. I told him I also messaged him through Angie's List and attached the pictures to that message as well. He didn't say anything to that. I then told him that my son-in-law had tried fixing it temporarily and found that sealant hadn't been used to attach the drain pipe under the sink, nor where the drain rim is screwed into the bottom of the basin. He then said that now he saw he got the text and said he'd have to look at the pictures and call me back. After realizing John had made so many short cuts on this job and didn't bother to get back to me for a full day, or even offer an apology for the wait, I don't feel comfortable letting him do anymore work on my home. I had read through the handful of poor reviews he had gotten from other customers and many of them mention he either failed to show up when scheduled without any notice or failed to return messages and he would usually reply on your website to these reviews that he was ill. I can understand someone gets I'll, but he's running a business and the least he can do is call or send a text to let his customers know.I called Angie's List again and I told a representative I don't feel comfortable with working with John again. She told me once the 2 business day period passed, I could submit the form on Saturday (today) and indicate how I would like to see this resolved, either a refund or have another contractor correct the job. John called me back about an hour later and asked me if I was at home. I told him no, that I was at work. I then told him I spoke with Angie's List and I've decided to go through their guarantee and have another contractor correct the work. After submitting the Quality Guarantee request, I then was told the program started 2 days after I purchased this service, so Angie's List forwarded my concern to Complaint Resolution. In the meantime, I hired a licensed plumber through Angie's List (Dolphin Plumbing and Heating). They found that not only was the drain tail pipe had been shoved into the old P-trap, but there was also no washer installed and the drain in the basin was not installed correctly. Dolphin replaced the drain and installed all new piping from the P-trap all the way to the wall and they charged me less than JP did. On March 18th I heard back from Complaint Resolution that JP has refused to resolve my complaint. So, I will be filing complaints with the BBB and the State Attorney General, as well, I will pursue reimbursement through small claims court. I learned my lesson, stay away from Handymen and just work with licensed professionals.