A few years ago, the owner of the company (Joe) put on our roof and deck. At that time, the quality was good. However, it took months for it to be finished. When we were looking for quotes to install a new counter and backsplash, and sink - we were looking for quotes. JT Construction came in the lowest. However, we informed Joe how displeased we were with the amount of time it took him to get our deck finished. He apologized profusely and stated that at that time he was having some personal problems and guaranteed it would not happen again. We were waiting for him to start this job when one day he showed up in the afternoon and informed me that he was about to start a big roofing job and that we would have to wait. However, if we had his Uncle Tom - who was an expert in kitchens, then it could be done in a day. Joe assured us of Tom's professionalism and that he did work for Home Depot. We knew it would take more than one day. At first it was two days/weekend. When we asked Tom when he would be back to finish - he did not know. During the week we learned Tom would be back on Saturday November, 13th. My husband canceled his plans for that day. Saturday morning, Tom called to say he would now be here on Sunday but would not leave until the job was done. The sink was installed but it leaked. There is a large gap in the corner of the counter. There are others spots that are loose and not 'true.' We heard from both Tom and Joe at least twice that they had not forgotten about us, yet did not come to make the repairs (we had already mistakenly paid them because we considered this to be an hours worth of work and figured they would get right to it). On Friday November 26, the corner piece of the counter peeled off. We called Joe. He told us to call his uncle directly. We did. Tom said he would call us back to schedule when he would come and fix this. We heard nothing. Wednesday, December 1st, we called Tom and left yet another message. Still heard nothing. We contacted Joe Friday December 3rd. Joe called and told us he would be here today, Saturday December 4th. We re-arranged our plans. At approximately 1:45pm Joe called to inform us that yet again he would not be coming to make the repairs. He told us to call his Uncle Tom - even though, Tom does not return calls. Thus, we will once again be staying at home - waiting. My husband told Joe that his uncle had until 5pm tomorrow to fix this or we would expect Joe himself to be here no later than 10am to make the repairs himself. Joe offered up many excuses so we will see if it happens. We called Tom - who of course did not answer. While I understand this is not a big dollar job - we still expect some level of professionalism. Fool me once.... Today, December 5th. Tom's apprentice showed up at approx 11:20am. He could not repair the side pieces as he did not have the proper equipment with him. The pieces were cut incorrectly. He also could not fix the gap in the corner because all he had with him was wax. The apprentice apologized and said "yeah, Tom likes to do the big things but waits to do the little things later (like quality repairs?). So, still nothing is fixed. We will call Joe later this evening. This is getting beyond ridiculous.