Agreed to work and paid a down payment on August 9th. Was offered a special discount if I agreed to the work immediately because our uncommon color was the same as an order they were working on in the area. They would be able to bundle our order and save us money. I was told I could get a discount if I agreed to host a sign in my yard and write a review/letter of recommendation. I agreed. We were told we would be hearing from the install team within a few weeks. When work had not started by the first week of October, we called to inquire. We were told we would be hearing from someone by the end of the week. That Friday we were told the installation team would be by on Monday to begin the install. We were expected to be onsite to meet them at the start of the work. Even with the short notice I took time off work to make certain everything started on time. Some of the crew arrived right on time but others were apparently missing. We went through the details of the work, how I needed to take pictures off the external walls so they didn't break from the banging. After a few hours I had noticed that the work permit was still not on location, and it was a holiday (Columbus Day). The dumpster that was supposed to be in site was also missing. I was assured that both were on the way. By mid-day they indeed arrived and work began. The gentlemen on site working were always very polite and professional. However, it seemed to me that more often than not one person was left on site alone. Work seemed to go nowhere! With two dogs locked in the house while work is being done it seemed that the job took way longer than necessary. When they did actually have more than one person on site you could see the work flying by. Realizing how far behind they were, we were asked if it was acceptable for them to work on the weekend. We agreed, reluctantly, because we just wanted to get the house back in order and our dogs back on a normal schedule. They worked sun up to sun down to catch back up to schedule. I admire their dedication to try and get back to schedule, but it would have not been necessary to disrupt our lives if they had the right staff on site all along. During the installs, both storm doors ended up being removed. One was obviously damaged, but it was for the garage door we seldom ever use so we told them to not worry about it. The front door, however, does not close. Somehow they managed to re-attach a storm door so that it does not come within two inches of the latch that holds it in place. I wanted to make a big deal of this but my wife reminded me we were planning in getting new doors soon anyway so we can just swap around the timing of other projects to make the doors sooner. I managed to let it go. After the siding, fascia and soffits were completed, we were informed that the gutter people would be calling to set up the install. Later that week we were contacted and informed there was a problem with our order. The color we ordered was not available. The installer worked with my wife to select the color that would be the best alternative, and I agree it probably looks way better than the color I selected initially. I was a little more than annoyed that I was finding out nearly three months later that the color I selected wasn't available any longer. Why did this detail wait until the day they were supposed to be starting work to be started? After the siding was done I noticed two problem spots. On one corner of the house the siding was not connected to anything and was just moving with the breeze. Right near the front entrance there was a two inch gap that was visible near a window. I called in and was sent to the voicemail of the woman in charge of service - I was disconnected while her voicemail greeting played. I called back and left a message with the receptionist. Instead of hearing from the woman in the service department I was surprised with a call from the contractor who agreed to come out and look at the problem spots that evening. He did not show. A few days later, the gutters were done without anyone even telling us they were going to be on site. I am very happy they were able to get done in a day and they looked beautifully done - but we had no idea they were going to be on site and were not able to alert our neighbors who work at home during the day. We then got a call from Mark Phillips to follow up with us. I thought he was coming to talk with us about the work that needed to be done. Turns out Mark had no knowledge of the problems and was sincerely trying to provide a quality follow up. Mark noticed the problems with the door and wanted to sell us some doors but I stopped him immediately and let him know how the door got broken and why I have already contacted another contractor for the replacement. He acknowledged some of the challenges they have had with the very rapid expansion of their business recently and agreed that a team of four should have been on site for the siding install. Unfortunately, all Mark could do was apologize. Mark was very professional and promised he would contact the service team to get us a follow up with the items I pointed out. Days later, that follow up had still not occurred. We had some heavy rain and I discovered a leak in the gutters. RIGHT IN FRONT OF THE DOOR! The very reason I decided to get gutters was to not have the roof drain on us as we get the dogs in from outside when it rains, and now we have the entire side of the roof draining into a gutter that is literally leaking right on top of us. I was angry, but waited until the next day to call so I would not say something offensive. This time I was able to get through to the woman in the service department. She mentioned that there were two separate contractors that Phillips had sent out, one for the siding and one for the gutters. She would need to make arrangements with both. The siding contractor did indeed call on Sunday and asked if he could stop by to look at the problems. I asked how long he thought he would need to wait to get the replacement pieces in with our unique color, and he told me if we needed any replacements it would not be a problem because they keep everything in stock. The same gentleman who was on site by himself most of the time was the person who came out to do the repairs and took care of everything in minutes. I am very pleased with the results. I have still not heard a word on the gutters. Overall, there are some quality products offered by Phillips. We are very happy with the siding. Truth be told, there are some really quality people who work very hard to get things done. All of the problems I had can easily be traced to over selling their services and not having the staff to keep up. Had Phillips Home Solution been willing to be honest with us about scheduling issues we probably would have been very willing to work with them. But right now the right hand does not know what the left hand is doing, which leads to a lack of communication, unnecessary delays and interruption, and answers that just do not meet expectation. Rather than sell me on a promise of a deal if I agreed to bundle a purchase at the right time, they should have been honest with me and told me the color I selected was always kept in stock. I do believe I received a fair deal on the product I purchased. But finding out they were feeding me a sales line to get me to complete an order really left a bad taste in my mouth. If the gutters were repaired tomorrow and everything was fine, I probably would have agreed to do business with Phillips Home Solutions again. But since I found out I was misled, I could not trust them to price another project.