This was a very smooth process. We had recently moved out of a rental - a two-story, 4 BR, 2.5 bath with an office, about 1400 sq. ft. - and needed it thoroughly cleaned. Janet quickly responded to my initial call and we discussed details and a general price (depending on actual amount of work to be done) and set the date. She showed up on time with a crew of 5 including herself and the ladies divided up chores and went to work right away. Everything was done; windows - inside and out, fridge - all drawers and shelving taken out and washed, stove, cabinets, ceiling fans, floors, carpets, closets, molding, tiling in bathrooms... everything. They were very efficient and the place was spotless. I am extremely happy with the service they provided and will consider them for regular use at our new place (something we've never done before).