Cohocton Pool Liner Replacement

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Business Description: Cost is determined by the job.
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Recent Review: The company attempted to install a liner in my pool. They incorrectly cut the hole surrounding the return valve and the pool did not hold water as a result. Over a months time, they made three trips to my home to try to repair it. I attempted to fill my pool after each repair resulting in over 22000 gallons of lost water. They failed to show up as promised for repairs and did not call. At times they did not answer the phone or return phone calls in a timely manner yet communicated through text messages. The incorrect installation date was written on the receipt and H-D would not issue a correct receipt upon my request. The company did not provide proof of insurance to me. Although the receipt states a 90 day warranty on all services, they refused a refund within that time. They attempted to hire a third party to repair the pool, but the company could not be validated. They refused to work with a third party of my choice to change the liner and would not give me a refund. They offered to compensate my time with free pool chemicals and a refund of water usage but did not do that either.
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Business Description: Tarson is the largest and oldest pool and patio business in Central New York. Over seventy years ago, the Tarson family started in business on Burnet Avenue in Syracuse, New York. Through the years, the company has grown to six locations and offers the area everything you might need for your pool or spa. From custom inground pools and above-ground pools, Jacuzzi and SunsetSpas. We're sure to have what you need. After your pool or spa is installed, our staff of trained, experienced technicians are ready to keep your personal resort in top running condition. Free water testing, Bioguard pool chemicals and top brands of pumps, heaters, automatic pool cleaners, and filters assure your family years of trouble-free relaxation.Tarson Pools and Spas also handles openings and closings, pool renovations, service and repair. With our six locations, we're local and ready to meet your pool and spa needs. https://www.facebook.com/tarsonpoolsandspas
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Recent Review: Overall they did a good job, there were just a couple of issues. After the new concrete was poured, they marked the installation holes for the ladder. However they were too close to the edge of the pool, so when the ladder was installed the feet did not rest against the side of the pool as they should. They originally told us we needed a different kind of ladder which they provided at no charge, but that ladder didn't work either. We finally found someone to machine a couple of extensions that we could insert into the feet to make up the inch or so gap. That's when we discovered also that the ladder holes were crooked. One extension had to be made longer than the other. They closed our pool when they installed the new cover. They did not tighten the cover properly so it sagged and filled with water and debris over the winter. Before we could remove the cover this spring we had to pump water off the cover and try to get the leaves, etc off it so they didn't end up in the pool.
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Recent Review: Going well thus far.  Awaiting a quote on redoing the pool plaster.
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Business Description: 30+ Years Experience

Reviews in Cohocton to Replace Swimming Pool Liner

FH-D Pools & Services Inc
The company attempted to install a liner in my pool. They incorrectly cut the hole surrounding the return valve and the pool did not hold water as a result. Over a months time, they made three trips to my home to try to repair it. I attempted to fill my pool after each repair resulting in over 22000 gallons of lost water. They failed to show up as promised for repairs and did not call. At times they did not answer the phone or return phone calls in a timely manner yet communicated through text messages. The incorrect installation date was written on the receipt and H-D would not issue a correct receipt upon my request. The company did not provide proof of insurance to me. Although the receipt states a 90 day warranty on all services, they refused a refund within that time. They attempted to hire a third party to repair the pool, but the company could not be validated. They refused to work with a third party of my choice to change the liner and would not give me a refund. They offered to compensate my time with free pool chemicals and a refund of water usage but did not do that either.
- Cheryl G....
BJOHNSON'S POOLS AND SPAS
Overall they did a good job, there were just a couple of issues. After the new concrete was poured, they marked the installation holes for the ladder. However they were too close to the edge of the pool, so when the ladder was installed the feet did not rest against the side of the pool as they should. They originally told us we needed a different kind of ladder which they provided at no charge, but that ladder didn't work either. We finally found someone to machine a couple of extensions that we could insert into the feet to make up the inch or so gap. That's when we discovered also that the ladder holes were crooked. One extension had to be made longer than the other. They closed our pool when they installed the new cover. They did not tighten the cover properly so it sagged and filled with water and debris over the winter. Before we could remove the cover this spring we had to pump water off the cover and try to get the leaves, etc off it so they didn't end up in the pool.
- Lisa M....
AAqua Care
Aqua Care is a highly professional company, who did exceptional work at a fair price. They made sure that all work was performed to our satisfaction and have stood 100% behind everything that they have done for us. They are easy to communicate with and informed us of what to expect during each step of the process. Raul, Irit and their staff are a pleasure to work with. In fact we have been so pleased with their professionalism and responsiveness that we got rid of our previous pool cleaning service and have hired Aqua Care to perform our weekly pool service.
- Robert B....