Business Description: We service the hudson valley area and beyond installing,servicing and diagnosing HVAC equipment.Ice machines ,HVAC ,heat pumps ,commercial refrigeration!residential HVAC systems,washers ,dryers.mini split,central AC central heat ,duct systems
Recent Review: Jeff talked me through the problem in detail and explained how to solve the problem myself over the phone without the need for onsite service. Will definitely be my first call for any appliance repair.
Recent Review: Second time I've used Robert. As before, he arrived on time fully prepared with likely parts (expensive refrigerator controller board in this case) diagnosed the problem and fixed it. Highly recommended.
Recent Review: Everything went very well. The owner is very responsive from our first phone call and was willing to make an appointment immediately and had time slots the next day. He was able to work with our tenant to find a time slot that worked for both of them, and was willing to persist and call back when the door was not answered right away to get the job done for us. He made all exchanges easy for us, from dropping off the ice maker, emailing the invoice, and making payment arrangements. Very professional and very easy to work with and his prices are reasonable. I would not hesitate to hire Jose again!
I used this company twice before and was extremely happy with their same day service and professionalism, but things have changed drastically. This time my phone call was not returned for four hours on a regular work day, and then only to be told that they are too busy to service my area (Saugerties, NY) and I should better go somewhere else. I will do that indeed. This is a perfect example of how a company drops its customers and level of service once they become too successful.
- Heidi K....
DSears Home Services
This was a case of classic bad service. I purchased a stove, dishwasher and a refrigerator. The stove went out almost immediately. they sent a repairman TWO WEEKS later. I found out that his job was to verify that I had a problem. He informed me that I needed a part but that he doesn't carry parts on his truck. He said that he would order the part which would be delivered to me and that I should call to schedule an appointment. The part arrived approximately 10 days later. I called and was told that the earliest they could come service was three weeks later. it took almost two months from the time of my call to basic repair. The tale of the refrigerator made the stove service seem speedy. I purchased all of the appliances in all the appliances in September 2014 and the week before thanksgiving the freezer portion of the refrigerator gave out (luckily I didn't throw away my old fridge). The same process took place two weeks to send someone out to diagnose the problem two weeks to get the part four weeks for someone to come out to install the part (installer informed me that it was the wrong part) approixamtely 3 weeks to get the right part. And then the real whammy they changed their policy and only provided service to my area twice a month on Thursdays when my wife and I are at work. Given our work schedules and their new policy it took almost 10 weeks before we could have the repairs made. The did give us a credit to purchase a small freezer and a food alloance for spoilage. However total time from start to finish was approximately five and a half months!!! Calling customer service was especially frustrating. On a positive note I will say that he of the men sent to perform the service was professional and sympathetic to my frustrations.
- Bernard B....
AAV Appliance Service
Great. called AV, they came next day. Very communicative. Refrigerator was diagnosed, defrosted, control board replaced - all within 1 hr. Great guy, great communication. Everything works! Very competent. Reasonable priced. They are in my book for to go to!
- Chris K....
His name is Anthony. He is a real nice guy. He is very honest, reliable, punctual, professional and pleasant. He evaluated the refrigerator. He ensured that the freezer worked properly. He cut the price because he said that he did not think it was going to help much. We should probably be looking at new refrigerators. He thought that one servicing might buy me a few months and it has. However, it is on its last leg and he told me that. This refrigerator is less than 10 years old.
- Maureen B....
AChristies Appliance Repair
Ed was very professional and prompt. He found the problem fast and ordered the needed part and returned a couple days later to repair. Very pleased with his friendly, prompt service.
- Muriel D....
AAffordable Appliance Svc Inc
Refrigerator overheating, required routine maintenance. They were able to come same day to perform work and save my food ind my fridge.
- Antonio G....
AA DEPENDABLE APPLIANCE REPAIR
Jeff talked me through the problem in detail and explained how to solve the problem myself over the phone without the need for onsite service. Will definitely be my first call for any appliance repair.
- Jared H....
ASeymour Major Appliances Repair
Our fridge abruptly stopped holding temperature on Thursday. I called on Friday at 8am to see what might be possible because we had no fridge! Even though John was headed out of town for the weekend and wasn't planning to take on jobs, he didn't want to leave us without a fridge for the whole weekend. He came to our rescue by noon (only four hours later) and quickly diagnosed and repaired the problem. Only an hour later our freezer is back below freezing and the fridge is almost back to regular temp. John is high energy and enthusiastic and very efficient. We will definitely call again if any of our appliances fail!
- David W....
AAffordable Appliance Svc Inc
Technician responded quickly to service call. Was able to diagnose problem and suggested options for dealing w/ manufacturer for warrantied replacement parts. Service call cost was reasonable.
- Christine W....
AA DEPENDABLE APPLIANCE REPAIR
after initial visit found that it did no work as it should...returned and did what was necessary ...very .pleased.