Recent Review: (1) Installation of several new faucets and reseating of toilet seat. This work was done with the highest quality and expected results. No problems whatsoever. Overall score: A+. (2) Repair of shower stall leak resulting in some damage to the ceiling below.. This work took more than one visit and was initially successful. They also recommended a good handyman that made a nice ceiling repair. Recently, the leak reappeared, and I discovered that a defective shower valve was causing a slow drip into the shower basin and the splashing onto the tile was draining into cracks, 24x7. Now that I have replaced the valve, the slow drip has been abated, and the ceiling stains have dried up. Someday, I will repaint the stains. Overall score: B-. (3) Examination of sewer line and repair entire line, by digging up the old pipe, replacing with new pipe, to current codes. Replace topsoil, grading and seeding. This was a big job, requiring several men, large machines and hard work. It was done quickly, expertly and with an absolute minimum of disruption to the household. The owner personally supervised the effort and paid careful attention to the yard restoration. The pipe repair required a unique approach due to the location of a large boulder that prevented a direct path to the main line, and this was done with great creativity. The only item that I was not happy with, was the quality of the topsoil used. It was mostly clay. Owner promised to get back to me on this, but has yet to do so. We still do not have good grass growing in that area, and must spend additional funds re-landscaping and leveling. Overall score B. (4) As part of a kitchen renovation, installation of gas line and plumbing for sink and appliances. This was mostly OK, except the wrong hose size was used for the dishwasher, resulting in a more difficult hose coupling with the disposal. Eventually the coupling broke and began to leak. The owner made a much appreciated weekend service call to repair it, however, the worker that made the repair made a serious error, resulting in an even worse leak after they left. Consequently, I fashioned my own solution, using coupling materials I found as Lowes, and then made a very satisfactory repair myself. I called the office and complained vigorously because it was mere luck that I discovered the error that could have ruined our new kitchen hardwood floor. While the receptionist was far more patient than anyone could have expected, I have not yet heard anything from the owner - no apology or remorse shown for the mistake. This is a shame, because I have many other projects that I would like to use a trusted vendor to perform. I wish we could have cleared this up. Overall score: C-.