The following is a factual account of how the work transpired: 1. Two electricians arrive on time without booties, and in my opinion, were reluctant to remove their boots before walking on our newly refinished hardwood floors. They did comply with my request. 2. The electrician that worked in the basement stood on one of my dining room chairs rather than bringing in his own ladder. 3. Dimmer control and speed control for living room ceiling fan were installed correctly without issue. 4. Problem with ceiling fan wiring was also corrected. The ceiling fan controls worked properly, no complaints. 5. Problem #1- Shortly after the new electrical outlet was put in the foyer it was discovered our doorbell no longer worked. The new outlet was wired into the nearest available power source in our basement, which also happened to be the the electrical box that mounted the doorbell transformer. Our Eldan built home is only 7 years old; is it just a coincidence that it failed right around the same time the electrical work was done? 6. Two 3-way switches were installed in our garage to operate the garage light with conduit covering the new surface wiring. Our Craftsman garage door opener panel on the garage wall was in the path of the new conduit. Problem #2- The electrician removed the garage door opener panel and reinstalled it on TOP of and over the new conduit. Due to the fact that opener panel was no longer properly mounted flush against the wall, the plastic housing was flexing every time you pressed the button. This resulted in the opener light switch no longer turning on the light, but operating the door. I placed a call to the Palmer Electric answering service to express my concerns within a month of the initial work being done. My call was promptly returned by Claudia Palmer. Claudia scheduled the same to electricians to return to my house the following day to problem solve the matter. There was no courtesy call to say what time we might expect them. Upon arrival only one electrician spoke to my husband and I, the other electrician stayed in the company van. The electrician looked at the doorbell transformer and determined that it was indeed the source of the doorbell problem. The electrician said he could install a new transformer box for $30 plus the price of an hour labor. We declined, as it was our opinion they caused the problem in the first place. I called Claudia Palmer while the electricians were still here to express my frustration. She took my information and had the owner (Rick Palmer) call me back. It was around this time Rick called his electricians and told them to cease work on my property, as he accepted no responsibility for the two problems. Rick immediately told me that "they did me a favor" by moving my garage door opener panel to make room for the conduit they installed. He also stated that it was my responsibility to move the panel myself! This was never discussed at the time of the initial estimate, nor was it a stated condition in the signed contract that it was the homeowner's responsibility to relocate the garage door opener panel. I would never have agreed to move any electrical components on my own, as I'm not an electrician! Rick was extremely angry and defensive and unwilling to even try to make amends. It was at this time the owner threatened to have his lawyer sue me for "slander" against his company if I left a negative review online. Fortunately, the truth is protected from defamation lawsuits. See another Angie's List review on 10/9/14 where Rick Palmer accuses the homeowner of "falsely slandering" his company. This weekend I purchased a new doorbell transformer at a local hardware store for $10, and a new trusted electrician installed it in about 5 minutes flat! Problem #3- The new electrician discovered that ground wire in the newly installed foyer electrical outlet box was not properly connected to a ground source! While Palmer's electrician had properly connected the ground wire in the box they opened up, they clearly failed to fully check the circuit to see if it was, in fact, a good ground . It was found by the new electrician that the ground wire had not been connected in the box before the box was opened up. A basic check of all three wires would have revealed the open ground circuit. Clearly, the new fan switches and the 3-way switches / wiring installed in the garage was done correctly, neatly, and in good workman like way. Further, I might concede that the failure of the doorbell transformer failure was just a coincidence. However, their failure to fully check the new outlet circuit, and the improper relocation of the overhead door switch is not acceptable.