Recent Review: They are always prompt. On the rare occasions when a winter storm prevents them from arriving, Laurie ALWAYS calls to explain and asks if I'd like to reschedule for another day in the week, or skip for this week. I have 2 cats, and even though they are short-haired, they shed a lot! Laurie's team vacuums up all the hair, even on the cat perches! There is nothing better than coming home to a CLEAN house!