Recent Review: Our pine floors were in terrible shape! The floor was uneven and in very bad condition. The guys made the repairs to the floor and finished them. The floor looks better than we could have ever imagined! The team was very professional and really listened to what we wanted! We will absolutely hire them again in the future!
Recent Review: The first tile I chose was a discontinued item and should have not been on display. I had to make a 2nd trip to the showroom to make a new choice. That was annoying. The actual installation and workmanship were excellent.
Recent Review: I was very pleased with them. I ordered my flooring through them, and they recommended a guy to put the flooring down. I priced flooring all over the place, and they had the best buy. I was also happy with the guy (James) that laid it down.
Recent Review: Beautiful product, good prices. Only issue was a delay in shipping of several weeks due to inventory. This delay caused issues with scheduling on a whole-house renovation and it would have been quite useful to know about upfront, rather than having to call them repeatedly for updates. When the flooring finally arrived, weeks late, it was beautiful and in very good shape. I would use them again, but I would order much earlier than needed to allow for any delays.
Recent Review: When we went to Tontine (Union Rd, West Seneca) they were extremely helpful in explaining the differences in the floors. The have a 'demo" box in store that allows you to see how your floor looks in all kinds of lights--amazing the change in the floor's color. The Salesman (Chuck) would not allow us to make a final decision until we took a sample home and matched it to our new cabinets. The installer (Rick) was excellent. He was on time and very knowledgeable about the floor and how to care for it. He (Rick) did a great job installing the floor and cleaned up after himself. We feel we got a quality floor with an excellent installer. Very satisfied.
Recent Review: It went very well. The installation was outstanding. The guy who did the work was just great. We went back to them because I knew one of the owners. The pricing was very good. It was very good. I would absolutely use them again.
Very good. Crew was professional, friendly, efficient. cleaned up after, etc. Did forget to replace some hardware around railing and needed to return to fix one small area but did so quickly and without a problem.
- Susan R....
Dolan Renovations did a very nice job. They installed laminate flooring in my kitchen and front hallway and I was very happy with the work and craftsmanship they did. They also arrived on time and stayed until the job was finished. I would recommend them to others.
- Jenn D....
ARandy McWethy's HandyMan Services
Work was well done, and neat. No mess or materials left behind. He does some extras that make the completion that much better. Randy is very pleasant and easy to work with. The price he quoted is the price it cost. He's very punctual and responsive. I would hire him in the future.
- Joanne S....
ACarpet Factory Outlet
I ordered it at store and the store called me when the moldings were delivered to the store. I picked the moldings up from the store.
- John M....
FCUSTOM CARPET CENTERS
We had a bad experience with Custom Carpet Centers. Their help was not good. They're argumentative with me as a customer. They still haven't corrected the damage they did with my flooring. I have no success with the management. They're very argumentative as well. They sent two technicians. They were slovenly. The guy's panty was falling down his leg. Their responsiveness was very poor. I would never ever use them in the future.
- Jerry S....
Mike came out and gave me a written estimate for the services I wanted done; Then when he sent me the estimate to my email it contained a different quote amount, and not a break down of services, so I felt we should fix the discrepancy before we started. I didn't like that he gave me one price and then when he showed up for the job he had tacked on charges for going to pick up some materials, but I felt it should've been included in the set-up fee of $75.00 that he was charging. Since I hadn't had time to get another estimate I had to go with what he was charging; which was a $85.00 difference from when we first met. The work done was of good quality and completed in a timely manner. If you decide to use this handyman; make sure to confirm the services to be done and the price; also make sure he cleans up his mess; he left all the saw dust from the flooring on my driveway.
- Laurie R....
They were very prompt and responsive. They came and did the estimate and were very flexible with my schedule. They also were able to get the estimate, the products in and installed within 2 and half weeks. They were extremely courteous and brought out samples. What they installed blends right in with the existing laminate in my home. I have had no problems what so ever. The technicians also cleaned up afterward so nicely. They were very conscience while being my home.
- Marcia S....
CThe Carpet Collection Colortile
The person in charge of scheduling is the problem here. She did not allow enough time for the job prior to ours, changed our date several times and was completely unprofessional. The installer was working part-time, which I'm sure make the problem worse.However, when I spend that kind of money I expect better service and I know I can find that better service somewhere else. We have,in fact, just had four rooms, stairs and upper hall carpeting replaced by another firm and the installers arrived on the day, at the exact time promised with no problems.
- Cheri V....
Home Depot flooring department was good, in particular the department head was patient, knowledgeable and courteous. The internal communication at this store needs improvement, however. Picking up of the material at the store, required nearly an hour, due to poor coordination of their employees. It took two phone calls to have the installation scheduled. Nevertheless, subcontract installers were highly experienced, meticulous and efficient. Though the work was a bit more expensive than we would have preferred, the removal of an old floor, which took bulk of the morning, was the main reason for the cost escalation.
- Ichiro N....
DPAYNE CARPET OUTLET INC
We went to Paynes because my husband has used them in the past and we were in the market for new laminate flooring. We saw a coupon in a local paper that would take an additional 100.00 off the price and they were clearing out some Shaw laminate flooring. We went to Paynes and told them that we have five children and two dogs and needed something durable. They were nice enough to let us take sample floors home so we could decide what we liked and then we set up an appointment so that our floors could be measured. The price was so good we decided to do almost our entire downstairs. In April, they came and installed our new laminate floor/moulding and it looked terrific! We loved the color and it made our house look brand new. Within a week, we had a crack in one of the boards so I called and they came out and said the piece had been cut wrong and they replaced it with no problem. About a month later, I noticed another two pieces seemed to be raising and they were very noticeable to me. As great as the floor looked, my eyes went to those two flaws whenever I looked down. I called Paynes and spoke with someone who told me that they would get back to me. I heard nothing. I called back again and spoke with someone else who told me they would pass the message along. Bill Jr. came over to look at my floor and told me that water has gotten under my floor in those two places and that I should bring my dehumidifier out of the basement and into my kitchen to suck the moisture out of the air. He told me to let him know how it works out but I was disgusted with him passing the problem back to us. My husband and I were skeptical but we tried it. It made no difference. It is now winter and we have a wood burning stove that sends out a dry heat that should have easily repaired the problem if wetness got into the floor. I feel that when I went into their store and told them I have five kids and two dogs, it was their job to recommend a floor that would hold up to what our family dishes out. There is no way to avoid getting my floor dirty or occasionally wet but we have had no plumbing problems that would have led to my floor beginning to come up. I am disappointed that my floor looks the way it does and will not recommend them to my friends because I am not a satisfied customer.