When I scheduled the appointment, I informed the company I had an entire house to clear out and itemized the majority of the items big items that I needed removed. I specifically asked if I needed to supply my own dolly, tools, etc. I was informed the guys had all the necessary tools and equipment and they would do a thorough job and even clean up the area after (sounds too good to be true? It was). I picked this company because other reviewers commented that they packed the truck and utilized space well. The first two guys to show up started removing junk from the backyard while we disassembled a shed (also to be removed). According to the phone conversation, they should have been able to do that for us, but we were more than willing to help out. We asked the guys to take the big, heavy things first--anything that wouldn't fit in our car. They were taking a few bigger furniture pieces, but mostly dining room chairs and smaller items. About 30 minutes in, they inform me the truck is at capacity--there's not even a dent yet. We asked them to dump it and come back--again, they had a list of what was to be removed. They tell us they can't come back, but they can schedule another crew tomorrow (this is my only day off and it's supposed to be done today--I specifically scheduled it for their first appointment of the day). They call the company and tell me someone can come back at 1pm. We're not happy about this, but better than nothing. We're able to get a lot of stuff out of the house to the driveway (while waiting for the next crew). The next crew, of three, shows up and we prioritize what we'd like removed (specifically the shed, the stove, and the bath tub). They took the stove and started loading the driveway haul as we worked on other things. We were informed the truck was at capacity. We went to look and the shed and bathtub were still there. When we said we mentioned those first, we were informed the bathtub is too heavy for the three of them to lift. I ask about a dolly and they don't have any tools (they also needed to borrow a screwdriver). I go over to the bathtub and granted can't pick it up by myself, I'm able to lift it and roll it by myself. I need this job done today. I told them to head to the dump and come back for the rest. I grab a dolly and we load the bathtub while they're gone--since it's allegedly too heavy for them. They come back and we're now helping them load their truck. I ask one of the guys about cleaning up and he tells me "we don't do that". Reminder, I was informed they do. They told me they were late for another appointment--after wasting much of my day. I should have just rented a dumpster and done it myself. It would have been far cheaper, faster, and less frustrating.