Ordered custom French doors on June 1, with 6-8 week installation time. First part of July, we received a call that it might be longer as there had been local hail damage that needed their attention. We expressed our disappointment. On July 29, we received a call they were planning to install that day. This had not been scheduled with us in advance but we were pleased and able to work with it. They had removed the old doors when my husband noticed the doors were reversed from what was ordered. The installers felt terrible, but we knew the mistake was not theirs but was with the men who came out to design it with us. They called their managers and were working to install temporary until the new doors could be ordered and made. We really didn't want to wait another 6-8 weeks and Sun Glass was going to have to eat the cost of these doors as they were customized and would have to be used temporarily. My husband and I talked it over and felt that we could get along with them if the price was right. The final negotiated price was $2k. The doors are installed and are lovely. We appreciate the local Sun Glass managers for working together with us, feel like the installers did a great job, and are 100% satisfied despite it not being was we originally envisioned.