I am rating these guys a D because of the way they handled the quote and scheduling of my job. The actual work they did was great. I had used them in the past to have my roof replaced and that experience was fantastic, so I went with them again to repair rotted trim and replace my gutters prior to having my house painted. Carl came to do the estimate in June, and I walked him around to show him generally where the damage was, but was very clear that I wanted any and all rotted trim and gutters replaced before I brought in painters, who would be coming in right behind them. A few days later he emailed me a quote that had a laundry list of items to be repaired. Shame on me, I didn't walk around my house and reconcile everything that was on the quote to everything that was damaged, I trusted that he had followed my instructions, and had quoted me for all the damaged trim. Now the fun begins. I paid my deposit in June, and it took until the second week of August for the trim crew to show up. Within 5 minutes, the foreman was at my door telling me that there several damaged areas not included in the quote, but not to worry, he would take care of it, wouldn't be that much more. I said OK, because I had already scheduled the painters for the following week. When the revised estimate came back, it was $2800 more for two corners of my garage and one piece of rake (fascia). This was half what the original quote for all the damaged trim was, and there was still more that wasn't included. After a couple of angry emails, I finally got them down to only $900 more (still not happy), but ended up fixing the remaining damage myself (two full corners of my house and a piece of soffit, all of which I had pointed out to Carl) so that the painters could finish. Total cost for me to do it...$125 in material and 6 hours of work. On top of all this, my understanding was that the gutters would be done right after the trim, so I scheduled painters in mid August. Wrong. The trim was done in early Aug, the gutter crew didn't show up until early September (again, after several angry emails), so I spent a month and several thunderstorms without several gutters/leaders, and water pouring down the sides of my newly painted house. And now I need to go back and paint where the other leaders were removed, because different hardware was used for the new leaders. Icing on the cake was that after everything was done, it took another two weeks (and more emails) to get the 16' pallet of extra material out of my driveway. Long story short, I could have done most of the trim myself, but I brought these guys in because I am 50+, and don't want to be hauling and scaling to the top of 32' ladders anymore on my weekends, but that is exactly what I ended up doing, twice. Once to fix the trim they left out of the quote, once to repaint parts of my freshly painted house. Its a shame too, because I have a bunch of windows that will need to be replaced in the next year or two, but after this debacle, someone else will get the job.