We saw the coupon on Angie's list so we called Palermo for an estimate. When Matt came out, he was friendly, professional and seemed knowledgeable and the estimate was very reasonable, so we went with Palermo. There was one hitch with the estimate however, which was that the 'discount' mentioned in the coupon only applied if you paid in cash. I personally don't feel comfortable paying thousands for a job in cash, so I couldn't take advantage of the coupon. Felt a bit misleading, but the price was good, so I just let it go. Then there were major delays on my end because our closing was pushed back for months, so it was months before we actually got to schedule the installation. We ordered the flooring and molding through Palermo and it arrived as expected. Our job was set to start on a Friday, but thanks to a major snowstorm, the start date got pushed back to the next Monday. When I spoke to them on the phone about the delayed start, I mentioned to them that we were (a) living in the apartment and planned to stay there while the floors were getting done and (b) had many deliveries scheduled to arrive that week. I originally scheduled the deliveries an extra day after the floors were supposed to be complete, but now there was no wiggle room. They reassured me that we'd have no issues living there while they were working and that the guys knew how to move things around so they could work with stuff arriving. They also reassured me that even with the delayed start, the job would be definitely be done in two days, so I moved deliveries so that they had two whole days w/o any deliveries to finish the job. On the first day, the guys arrived an hour and a half late. While it's understandable that there can be traffic or other delays, there was no phone call to let me know what was going on. So I was left waiting, late to work and wondering if anyone was even going to show up. When I finally called the office, they blamed the holidays, miscommunication and traffic. When the guys did show up, it turned out that one of the materials they needed for the job wasn't there (I was told previously that they would provide it) so all they could do was rip up the existing carpet on the first day. After a half a day of work, we were left with bare concrete floors with staples sticking out and not a single sq ft of space to 'live in'.. we reminded them that we needed to stay there while the work was being done, but perhaps my idea of a 'livable space' and theirs were a little different. (we ended up going to a hotel that night). I called the office that day because we could not afford any delays and got reassurances that they would be on time the next day and that they'd have all the materials they needed to get the job done the next day. On the second day, four guys arrive right on time at 9am - which was a great start. They said they brought four guys with them so they could get the job done and they should be able to finish the entire job that day. I was thrilled. I made sure they had both my number and my husband's and told them to call with any issues or questions. By 3pm that day, my husband came back to an empty apartment. 75% of the job was done and the place was empty. There was dust everywhere and they hadn't covered any of our belongings (or closed the bathroom doors where stuff was jammed in) and so dust got all over our stuff. I received no update as to what happened or why they didn't finish. I called the office to find out and they never called me back. We had deliveries set to arrive starting the next morning and I wasn't sure there would be space to set everything up. The next morning, two guys arrived to finish the job. There was no explanation or apology for what happened the day before, but the guy had questions about the installation. I told him the day prior to call with any questions or issues, but it seemed he didn't finish installing the molding because he wasn't sure about something. Why didn't he call? I also found out that the molding that was installed needed to be painted and that is our responsibility. This is only a minor annoyance because had they let me know about that earlier, I'd have had the painters (who came two weeks ago) paint the moldings then, _before_ they got installed. Then I got a revised invoice from the office along with a disclaimer that they don't provide any warranty on the installation and that the product that they recommended and we bought, also does not have a warranty. Even Lumber Liquidators products come with a warranty! And their Angie's List page says they warranty their work. That also felt a bit misleading. All that being said, the floors themselves came out great. Despite the hiccups mentioned above, the guys were nice and we are happy with their work.