Recent Review: Ron came to our home the day we placed a phone call to his company. This individual is a real gentleman with a very professional demeanor and a great listener, which is so very important I believe to homeowners. He intently listened to what we wanted to do with a back porch area to make it more weather-friendly and energy efficient, since it was always very cold in the winter time and extremely hot in the summer time. He recommended replacing the old windows with a brand of window called Polaris, which is a low-E energy window. We decided that we wanted to decrease the space of the windows in the room, i.e., two windows on two sides became one window, and three windows on one side became a two-sided casement window. John, the owner's son, as well as the two of his crew, Anthony and Edwardo, were also very pleasant to deal with. They tried very hard to keep our home neat and clean. We are very conscious about tidiness and that was very important for us. When the job was done, we inspected their work and only had a few issues that we wanted fixed, which we graciously agreed to do. One of the wooden frames around the windows had a nick and John came back the next day to replace the wood around the window. His reply to me, "That's not a problem. We'll gladly take care of that." I also asked John to make sure that there wasn't a lot of nails and pieces of aluminum in the shrubbery and garden around the circumference of our home due to the fact our pet cats (2) hang out in the gardens and sun themselves and I was afraid they were going to get injured by the debris. John gladly went around and tried to find as many pieces of debris possible to please me in this regard. For which I thanked him. We had a few issues with the screens' that came with the casement windows which Ron & Jim wholeheartedly agreed to get replaced for us. They told us not to worry, we have a lifetime warranty with these windows, we should be very pleased and if we should ever have a problem, to please call them and they would come out, review the problem and take care of it. Ron came today with the two new screens and it was only then that he asked for final payment. Unbelievable, right? Every one seems to want to have their money right away before everything meets the customers' standards. Just one more thing: Although I really liked the work crew, I did have an issue with their arrival times for the two days they were at our home. Please ask them to give you a reliable estimate of when they're going to arrive at your home the day they're going to start their job. The first day they came we were told they would be there at 8:30 and they showed up at 10 am; the second day, John told me he would be at our home at 8:30 and arrived at 9:30. He explained that he had to pick up some material for the job. I would not have had a problem if he was going to arrive at 10 am and/or 9:30 but I did get kind of anxious about when and if they were coming due to the fact that we have had issues with other companies that were supposed to show up on a certain day and never did.