I am going to describe each incident to be best of my recollection: HVAC repair: It was right in the dead of winter (late January/early February), and at around 6:30, I noticed that my house was getting rather chilly. My first instinct was to shut any open windows or doors, but after a thorough search of the house, I concluded that it was not an open portal. I then went to the thermostat and it read 60 F, but it indicated that it was heating (I have a Nest and it shows Red when it is heating). I went down to the furnace, and it was dead. I called Service One immediately (on a home warranty), but they were closed so I had to call their emergency line. It was -15 F outside, and the temperature inside was dropping rather quickly. I made the call around 7, and the associate assured me that the service worker would be to my house in an hour. 8:30 rolled around, and so one showed, so I called again. It felt like I was in the movie Groundhog Day, because I had to tell THE SAME PERSON the exact same information, and she responded like it was my first time calling. Again, she assured me that he would be by in an hour. I informed her that she said that last time, so she said she would call him directly. 10:00 pm rolled around (I'm sure you see where this is going), and I called back. This time I reached another person, and explained everything to her, adding that the inside temperature was now at 51 F. After taking my information, she stated that he would be by in an hour (I'm guessing that this is a standard time for stalling). Midnight hit, and I called for the 4th time, stating that my inside temperature was now 44 F. Long story short...the service man showed up at 2:00 AM (I still had to wake up at 6:00 AM for work the next day). At that time, the inside temperature was 39 F. I was livid. He worked on the HVAC for 20 minutes, replaced some melted wires, and finally it was repaired. Then he charged me $85 for the deductible. Oven repair (currently it is still broken): On the 17th of June, I called Service One (I still have the home warranty, since a year was included in the purchase of my house) to repair my oven, which had short circuited and melted the 220v cord. They set an appointment for the 19th and showed up 30 minutes late. The repairmen spent about an hour working on the oven only to inform me that they needed to order parts and would have to come back. I scheduled a follow up appointment for the next week, and they installed a and quot;jury-rigged bypassand quot; (his actual words) on the oven to allow me to use it in the interim. I scheduled to be at home from 1200-1500 on the 27th of June to be available for the repairmen, since they cannot guarantee a time, just a service window. I am active duty military, and I fly for a living. I had to pull myself off a training mission in order to make this appointment, due primarily to the fact that my girlfriend (who runs her own business making soap) requires the use of the oven everyday for her business. The night before the appointment, Service One calls, and states that they miss-scheduled the appointment, and that the repairman is only in my area from 0800-1100. At this point, I have already pulled myself off the flight, but I had to call my boss and let them know the times had changed. I wake up the next morning at 0730, and 10 minutes later I receive a phone call from Service One stating that the repairman was on his way and would be at my home by 0800. At 0820, I receive another call from Service One, stating that and quot;even though he was supposed to be hereand quot;, at which point the call failed. I waited another 10 minutes for the customer service rep to call back (she doesn't), and then I called Service One myself. After another 10 minutes tracking the specific employee down, she thanks me for calling back (shouldn't she have called ME back?) and states that the repairman was on his way, when he realized that they didn't have the correct bolts to affix the new power cord to the oven. Seriously? The day of, and you figure this out?? After you told me you are on the way? After I rearranged my life for you? My home warranty is over after this repair (if it ever comes), and I. Will. Never. Deal. With. Them. Again. Be warned! ***UPDATE*** 22AUG14 Since this last entry, the servicemen came back in a timely manner and fixed my oven. Shortly thereafter I received a phone call from one of the supervisors within the company asking me to reconsider my grade and review on Angie's List. They explained that because they are such a small company, that this review might have a devastating effect on their future dealings. I, too, am a small business owner, and I can understand where this may be a problem, but I also understand that their failure in their customer service and scheduling department is also a direct reflection of their company atmosphere, and I will not be changing my review. On top of that, she placed the onus on me to raise the problem to a higher level if I am having a problem with customer service. This sounded a lot like an attempt at shifting the issue, and I have no respect for a company that will not take primary responsibility on their workers. No, I'm sorry, but when one of my employees makes a mistake, I am ultimately responsible for the issue. Last straw the broke the camel's back: They just auto-renewed my policy without my permission and sent me an invoice for another year. Get ahold of your company and take responsibility for your failures.