My parents, who do not speak English well and not knowing any better, had a "roofing" company build a deck for them a couple years ago. The deck was unsafe and not within building code. I decided to step in and help my parent's find a reliable company to replace their unsafe deck, at an affordable price. I called several deck companies through Angies List and based on professionalism and price, I chose Charlote Decks & Porches to do the job - THEY WERE FANTASTIC! Jeff, the owner, is very professional and not pushy in any way. Upon intial meeting, he arrived on time, and inspected the existing deck. He is always punctual and will update you if time changes for any reasons (such as Charlotte's crappy traffic). Like the other deck companies who came out to inspect the existing deck, Jeff pointed out the same problems with the existing deck, but did not pressure us in a way to have him come do the work as soon as possible. He gave us plenty of time to think it over and answered all my questions within 24 hrs. I knew immediately Jeff was the right company to replace my parent's second story (raised) deck. Jeff and Colby, designed and built the free standing deck within five business days. We chose the free standing style, to keep costs low, and to avoid fastening bolts directly to the house. The new deck looks amazing and feels more sturdy than the stairs and floors in my own house. He uses grade 1 lumber and deck screws for the flooring boards, which you can barely see (less worry about nail poppings). Though it is a free standing deck, you wouldn't be able to tell it is not bolted to the house, since it sits flush with the upstairs sliding glass door. They added a staircase with a landing in the middle that makes it stylish. Overall, the deck looks GREAT and at a very affordable price. The quality, proffesionalism, and price (compared with other deck companies) made me and my parent's 110% satisfied that we chose Charlotte Decks and Porches). In the near future, I plan to have Jeff come out to my house to build a pergola. I expect to write another positive review once that has been completed.