A nightmare. We were given a timeline of 3 days. We left and when we returned, ductwork not complete. The two technicians did a horrible job. Broke our water lines twice. We had to live in our backyard in our RV. They finally claimed ductwork job complete on the 9th day. We were so exasperated told them we changed our mind on encapsulation. When they left, no air coming from both bathroom vents, no air flowing through second air return, they left it taped over, and one vent in kitchen forgotten, no ductwork connected, could see the ground under house when you removed the vent cover. We called another HVAC company, thinking they could just fix what was forgotten by 72 Degrees. Could not be done. Everything had to be ripped out and new ductwork installed correctly. We also had to replace the air handler under the house, which had been installed 4 years earlier by 72 Degrees. The air handler was installed incorrectly, it was tilted in such a way that the condensation did not drain but pooled, which is why we began to see mold under the house. How it passed Harnett County inspection, we will never know. The President of 72 Degrees, who is located in Browns Summit, NC, reviewed our case and apologized. He returned the $1900 down payment we made to their company. The workers and supervisor working on our job were coming from the Apex, NC location. We do not recommend them.