We had begun noticing cracking in the tile floor of our sun room with cracks running perpendicular to each other, and some of the trim work was pulling away. Additionally, rather than running off the deck away from the house, rain water that hit the deck had begun running toward the house and under it. Falcone came out at our request to investigate and to give us an estimate on needed repairs. We live approximately 1 1/2 to 2 hours from Charlotte up in the mountains. Falcone gave us a date and time for the visit and emailed a confirmation with a short video about the person they were sending out to give us the estimate. He came right on time, was exactly what we expected and was very engaging. He gave us a thorough explanation of what the original builder had failed to do during the construction process and of what was needed to repair the problem. He employed terminology to which we could relate and gave us an exact estimate for the work. We were quickly sent via e-mail a copy of the contract with the exact estimate we were given. Once we decided to proceed with the repairs, they were prompt in scheduling the work and, again, arrived to begin work exactly when they said they would. The work took 7 business days and the crew was very faithful and prompt each day. The team leader of the project let us know each day what had been done that day and when the crew would return the next day, as well as what was going to happen next. He also gave us a cell phone # at which he could be reached after hours in case we had any questions. All of the guys on the crew and the team leader were highly professional and very courteous. Any questions or concerns that we had along the way were answered immediately and patiently and to our satisfaction, although we had very few questions or concerns because they had already given us thorough explanations of everything before beginning the work. Given that this is early December and that we live in the mountains, the weather was somewhat chilly and damp at times and the work was sometimes muddy. We heard no complaints and their attitudes were great! In fact, they seemed to really enjoy their work. When the work was completed, the crew cleaned up the area thoroughly, leaving no mess behind, and then showed us pictures of the actual work done under the house. Having to have such extensive and expensive work done, because another individual had not done what he was supposed to do several years ago, was a hard pill to swallow; however, Falcone gave us discounts because of the amount of work being done. Additionally, while it was originally thought that we were going to need 14 piers put in, we ended up needing 15. Falcone honored the original contract mentioning nothing about an extra charge for the extra pier. It was also discovered that a drain pipe needed to be extended several extra feet beyond where it was originally thought needed, and, again, Falcone charged nothing extra. Dealing with Falcone has been a vey positive experience and we will not hesitate to call on them again in the future!!!