From the start, during the bid process, Michael was responsive and personable. His prices were competitive and he was thorough in everything he did, from drafting his initial proposal to submitting his final bill. He stuck to the initial contract and subsequent change orders so there were no unpleasant surprises at the end of the project. He sent daily emails with pictures of the day's work so we could see his progress. This was much appreciated given that he was working on a vacation home and we were not in the area to see the progress in person. When we were in town, Michael always made himself available to meet with us to answer questions or go over his work. Michael is also a great resource to bounce ideas off of, as he is extremely knowledgeable in all aspects of home repair and remodeling. Michael's finished product was excellent and we intend to use him in the future.