On February 16th Rick Bainbridge came to our house and spoke to us in response to our call. That same day he measured and took photos. He returned on Feb 20th and presented estimate plans, costs for work, and time frame (3/20/10-6/25/10). We asked multiple questions about costs not rising during the process, time frame accuracy, communication, and limiting factors that may cause it to go over budget or schedule. Rick assured us that none of those things would happen on this project. It was imperative due to our work schedules that the project be completed with plenty of time to carpet, paint & move our children back into their bedrooms in time for the start of school in late August. For this project the children were required to sleep on the floor of the den & family room? and share a bathroom with their parents? which is a great adventure in the summertime? not so much once school starts. We were very clear about this expectation with Rick Bainbridge in our initial meeting, and he assured us we had plenty of time since the projected completion date was the end of June, a full 6 weeks before the beginning of school. On March 1st, the ?check and measure? occurred (which did not include checking where the support walls happened to be). On March 20th, we had our plan review (this was the day ground was supposed to be broken according to our prior meeting with Rick). At the plan review we were surprised when we were told we needed to pick out all the interior cabinets, vanities, faucets, etc?. We were told they needed to order all those materials right away. We did the best we could that day and went home to research other options since we learned that most of the items we wanted to use from Bainbridge?s selection of material (from their showhouse) were more expensive than the original quote allowed (his ?standard? options included in the quote all seemed to be circa 1995). April 4th ? The first tree came down and construction was supposed to begin. Not until April 21st did the grading begin (notice there are two weeks of absolutely no work between trees and grading). When the grading occurred the extra dirt that was moved from the construction site as well as construction dirt that was left over (it was brought in to shore up the foundation) was spread all over our existing grass in the back yard (which was nowhere near the construction area) killing it and threatening our trees since they spread six inches of fill dirt up over the base of all the trees. Also in April, we paid for an upgraded garage door (we were told it would take weeks and weeks to come in and payment was needed to ensure it would be ready to install on time). The door was not ordered until mid summer and was installed with an incorrect window panel, which still has not been replaced with the correct panel to this date. Absolutely NOTHING was done in May!!! June: After we call multiple times inquiring as to what?s going on, finally foundation and framing begins. Our first site supervisor is ?let go? from Bainbridge. We believe he was let go because he was honest with us about Bainbridge?s inability to pay its trades in a timely manner and that is why work was going so slow. Our second site supervisor comes on board June 17th. We met and discussed multiple issues such as windows not being plum, cranks on windows damaged when they were moved from one part of the house to another, raw wood against concrete in the garage, attic vents not matching existing or being installed properly, status of ordered materials (doors, faucets, toilets, tub, shower door, cabinets for hallway, work sink, etc ? most of which had not been ordered months ago as we were told), and repair of landscape in backyard. July ? Finally the construction is at the point where they can break through into the existing house. By this point we?ve had multiple companies for electrical work, HVAC & plumbing because the various previous trades refused to come back to the site until Bainbridge pays them for work already done. By the end of July the second site supervisor is fired while ?going to bat? with Rick Bainbridge over the sad state of this renovation. A ?master? carpenter is made the new site supervisor and remains as such until the end of the project. He is a master of telling us nothing and making sure his butt is covered (not so much a master of carpentry). It is discovered that the bathroom will need an I-beam since there is a support wall that runs directly through where the new bathroom is ? luckily, it runs in line with the transition to the tub and is not too visually impairing. August ? Drywall is hung and tile begins on Aug 10th. Tile does not finish until Sept. 20th. While tile is going in so are the bath fixtures and trim work. Much of the trim work is shoddy, windows are not fixed, do not have correct screens but are leveled. We are given permission to use the bath and find the slate has not been sealed properly and the multi colors are ?bleeding? onto the grout (which is not the darker color we originally requested anyway). Final inspection fails because the attic access in the garage is not fire-rated. The ?master? carpenter rigs it to be acceptable as fire-rated and it passes the next time. October ? Carpet is installed by a company we contracted separate from Bainbridge and it is discovered that the door to the new office is a 27? door and not the 30? size door that we have everywhere else in the house ? we cannot fit the office desk in the room as it is too large for the door; we were simply moving it from an old bedroom to the new office. Oct. 8th ? the ?master? carpenter comes to request final payment ? we refuse and ask AGAIN for the punch list to be completed and for lien waivers for the trades that have not yet been paid. November ? It?s been several weeks since we?ve heard anything from Bainbridge. We can only assume that they are aware we won?t pay them any more until the last items are corrected? we are well aware that the corrections will cost them more than we owe them as final payment, so it?s our assumption that Bainbridge is opting to ?walk-away? from the project. December- update? still nothing, although the old site supervisor?s cell phone charger is still plugged in where he left it in our garage. 7/13/12 - Update: Since the original renovation and posting here on Angie's List, Mr. Bainbridge has been attentive to fix errors from the renovation. He and Jill Bainbridge personally attended to us. Because of his attention to our needs, I have changed his score from F to C. It is good to know that even though the renovation process was horrible, the company is upstanding enough to make right what it can. Bainbridge repaired the heating and air to attempt to accommodate the space properly, repaired a door jam, cleaned and re-sealed the slate tile in both bathrooms, installed an attic fan to compensate for extreme heat in the garage, and credited back a small amount to compensate for damage to the yard. The only thing that continues to be a challenge is the slate tile in the bathrooms. Since Bainbridge?s cleaning and resealing, the slate has already bled again and I am currently cleaning and resealing it myself. From my research, this type of tile never should have been installed in the shower to begin with. I asked this question, based on my limited reading about it, when the tile was originally chosen. Their design person assured us that it was bathroom friendly. I now know, it will bleed for its entire life as the slate is oxidizing from being in a wet humid space and that oxidation eats right through any sealant applied. Eventually, we are going to have to re-tile the entire space to truly fix the problem. In spite of our awful review, Rick Bainbridge was a gentleman who acted professionally to try and make things better.