This post was written against Handyman Wizard of Charlotte, NC as a result of failure to meet expectations, including delays, incompletion of contracted work, additional expenses and damages. In March of 2015 we contracted with Handyman Wizard of Charlotte, owned and operated by Shawn Powell. After a recent water line break, we needed a multitude of projects completed to include, painting, floor removal (carpet and partial hardwood), new floor replacement (hardwoods), new bathroom fixtures, popcorn ceiling removal, and replacement of drywall after plumbing repairs. Handyman Wizard presented itself as a " one stop shop " for all of our home improvement needs and bragged that everyone on their crew had 20+plus years of experience, but after just two weeks into the project it became quickly apparent that this company lacked the knowledge, business acumen, skill sets or even equipment to complete our home project. Week One of the project included the removal of the popcorn ceilings, carpeting in the living, dining room and bedroom, removal of remaining hardwood flooring, and removal of an old vanity sink in the downstairs restroom. We were pleased with the amount of work completed in just one day and felt confident that this project would run smoothly and quickly. When asked for payment for phase 1 of the project ($3400) we paid without hesitation as we had no reason to believe that this project would not be completed in a timely manner. I'd also like to add that originally we were quoted the amount of $5000 to complete all of the above mentioned services. However, once on site they pointed out a small water stain which we explained happened several years ago and we had no issues since. However, they insisted that they could not proceed with the popcorn ceiling removal job until they could validate whether there was any mold growth. So at their insistance the " mold treatment" consisted of them cutting an 8ft section of drywall from my ceiling and replacing it which costs us an additional expense of $ 1000. We never saw the illusory " mold treatment" they supposedly applied and when asked was there any mold ? The answer was a flat out " NO ". So we basically paid $1000 for a $10 piece of drywall and $6.00 piece of installation. Moving into Weeks Two and Three of the work we noticed there was no longer a crew of 6 on the job site but a mere two workers and most days one, who very slowly progressed thru the removal of the remaining popcorn and painting of the ceilings.With each passing day, little to no workers showed up to work and the daily excuses became more and more creative as to why their work force had suddenly diminished and no noticeable progress was being made to our home. Seeing the attitude of indifference displayed by the owner and the failure to have workers on site became progressively worst after this company collected more then 50% of the total payment due for the job. We were told by the few workers that eventually did show up that Mr.Powell owner and operator of Handyman Wizard, took on new clients on a daily, and redirected his resources to jobs he deemed as being a higher priority, all the while completely disregarding the fact that his current projects were left incomplete. For over a month, my family and I lived in subpar conditions with no working restroom in the lower level of our home, my disconnected toilet left sitting on my back deck, staples and nails sticking out of the floors where the carpet had been removed, a cold dirty cement floor, construction trash, empty buckets and other tools that no body bothered to clean up or consider this may be a safety hazard for a house full of small children. Innumerable phone calls were made to Mr.Powell, where we explained to him the condition of our home and wanted to understand why the work had ceased to progress on our home. He quickly passed the buck onto his associate saying he was inapt at managing his projects and that he would assume full responsibility for the completion of our home from here on out. Mr. Powell, admitting that our project should have been in the stages of completion by this point and even apologized for his lack of attention to the project. But once again as history would have it with this company, this committment didnt last very long as the very next day after we were told the painter would be onsite to complete the painting there was another NO SHOW, NO PHONE, NO WORK COMPLETED. Once again " we " the client went on a man search to call them and ask WHEN, WHO, Or IF anyone is going to come complete this job? Just when we thought the service provided by this company couldnt get any worst, the workers finally arrived on site several days later and started to apply paint to the downstairs area. I felt happy for about 5 seconds, right before the team ran to me in a panic wanting to know how to shut off the main line of my water ? Shut off my water ???? Turns out that Handyman Wizard had broken the water line connecting my washing machine while attempting to paint my laundry room (which I might add still remains unpainted). THANK GOD we followed our first instinct and didnt leave these guys in our home unattended AND KNEW how to shut off our main water supply as this could have been a MAJOR DISASTER. The team responded as quickly as they knew how and indicated they needed to go to the home improvement store in order to purchase the piece and make the repair. Later that afternoon they returned, saying they were unable to locate the piece and would continue to look for it, but in the meanwhile, they left for the weekend leaving with me with a large open hole cut into my drywall and no way of doing laundry for the next 5 DAYS !!!! To this day - I still have a 4' X 5' piece of drywall missing in my washroom that this company has never repaired. May 2015- 7 weeks after contracting with Handy Man Wizard, I've had my washing machine line damaged, a dented refrigerator, damaged/un replaced drywall, and an incomplete paint and flooring job. After feeling as though we've been to war we have finally given up on this work ever being completed, and being completed right. After deciding to cancel our contract with Handy Man Wizard we called in a flooring professional to complete the job barely started by Handy Man Wizard and were speechless when they showed us the " unfixable gaps " and dried up unremovable glue stains on our $3000 Bamboo Floors. According to them and other flooring professionals we consulted with, Handymans failure to use an appropriate amount of glue, lack of taping, cleaning and laying process has caused permanent damage that will have to be completely removed and replaced with new flooring. After speaking with other companies we have no other choice but to have this section of flooring removed and redone or run the risk of having the floor come up or start bulging which will not be warranted by any other company we call in. We are speechless and seeking legal counsel to recover damages caused by this company. Estimated cost to replace the section of flooring damaged is between $600 and $900 and this doesnt include the cost to hire a plumber to complete the work that was never completed and a painter to complete the paint job that was never completed. In conclusion, I suppose I can sit on my nail covered cement floors and stare up at my new flat ceilings since removing the popcorn and repainting my ceiling was the only job Handyman Wizard actually completed which " appears " to be right.