The project turned out great and we are very pleased with the quality of the work. I appreciated that the owner, Jake Bruton, came every morning around 7:00, reviewed the work done the day before, explained what would happen next, and listened to any concerns I had. Our remodel was designed with an eye towards aging in place. Unfortunately, my husband, my mother and I lived in the project. We gutted and reconfigured the entire upstairs, including removing walls to create a master suite, removing walls to create an open kitchen/dining room/living room area, adding a walk-in closet, installing an energy-efficient whole-house fan, and removing back stairs into the downstairs utility room to create a guest bath upstairs. We ripped out carpet in the living room and dining room to expose and refinish original hardwood flooring, replaced vinyl flooring in the kitchen with ceramic tile, and replaced floor and wall tile in the upstairs and downstairs bathrooms. A planter had been built into the floor of the living room and we removed it. It had formed the top of a coat closet in the foyer, which we cut off. We moved the closet door downstairs and installed it in the wall facing under-stair storage, making it much more usable space. We replaced the paneling in the foyer and part of the downstairs with drywall and repainted the entire upstairs and downstairs. Both bathrooms had mold damage and had to be totally gutted and rebuilt, and we discovered old termite damage in the kitchen and living room area that they repaired. We replaced all appliances and cabinets in the kitchen, moved our slide-in range to a corner island next to the dining room, installed granite counter tops and converted our pantry to a dumbwaiter shaft that accommodates a dumbwaiter constructed from a vertically-installed garage door opener with a boxed-in tray attached. We retiled the foyer and replaced the double front exterior door with a high-end triple-latch door that has vented sidelights with screens. My frail, elderly mother lives in the lower level. We gutted and rebuilt her bathroom and replaced porcelain tile with ceramic tile. They discovered that there had been a botched remodel years earlier that left the floor unlevel and problematic electrical and plumbing issues. We replaced the old tub with a step-in basin/shower arrangement, installed a handicapped-accessible sink, added grab bars next to the toilet and in the shower, and widened the door to accommodate a wheelchair, should that become necessary. We also replaced tile starting in her bathroom, going down the hall and all the way to the back door in the family room area. We added a mantle above our fireplace and they went on the roof to repair a separation in the chimney crown. My only complaint was that the project took much longer than it was supposed to. Part of the reason is that we lived in the project and had to move our stuff around as they worked in different parts of the house. Jake had underestimated how much stuff we really have. This was quite stressful for my husband, who did most of the moving because I still work full-time. The termite damage and mold delayed the project a few days, as well. The rest of the reason for the delay was that a long-time worker resigned in the middle of the project to take a different type of job and Jake struggled to find someone reliable to replace him. I understood when he had to let someone go because he couldn't show up to work on time, and I tried to be patient. In spite of the delay on the project (it took four months instead of one), I would not hesitate to hire Aarow again. Jake kept in communication daily, explained the problem with his employee openly, replaced a vanity that didn't look right in the space, replaced the sink and counter in our bathroom when a worker scratched it, never hesitated to redo something if it didn't meet his high standards, changed paint color for me when I didn't like the paint I chose for the guest bath, met me at stores when I was having trouble choosing fixtures or lighting, invited me to his house to see his own blinds and paint color, and generally made us feel like his primary focus. I became quite fond of his crew (he doesn't use subcontractors), who treated all of us with respect and never complained when they had to work around something we had to do. When the project ran on until Christmas, they worked with us to accommodate a "normal" Christmas and I even bought everyone in the crew a beer sampler! Aarow is a great company, and they do what it takes to make a customer happy. Their goal is to build their business with repeat customers and word of mouth, and I expect them to be in business for a long time.