Sturgeon Gas Fireplace Installation

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Angie's List : Local Reviews : Fireplaces : MO : Sturgeon : Sturgeon Fireplace Contractors : Sturgeon Gas Fireplace Installation
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25
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Business Description: Full service chimney company.
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Recent Review: I called them because they had installed the fireplace in the house I bought.  It was difficult to get a response back to my call. When the man did come, he seemed to know what he was doing.  One "log" had broken, and he said it was dangerous to burn the fireplace with the broken surfaces exposed.  I asked him to order a replacement for me, but I never heard from them again.  I even called back and asked...but to no avail.   I took that separate log out and have burned it since.  However, some of the other pieces are separating and by the end of last winter, it had a bad fume when it burned.  I'm afraid to use the fireplace again but won't use this company again.  I'm not sure if they are even in business.  I'm trying to find the best places in Columbia who do gas fireplace supply and service.
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Recent Review: We bought an older home with a natural gas fireplace, direct vent. The former owners had not been using the fireplace much. They were very busy at the time we needed to make an appointment so we had to wait a few weeks for service.

Reviews in Sturgeon for Gas Fireplace Installation

FFireside Supply
I called them because they had installed the fireplace in the house I bought.  It was difficult to get a response back to my call. When the man did come, he seemed to know what he was doing.  One "log" had broken, and he said it was dangerous to burn the fireplace with the broken surfaces exposed.  I asked him to order a replacement for me, but I never heard from them again.  I even called back and asked...but to no avail.   I took that separate log out and have burned it since.  However, some of the other pieces are separating and by the end of last winter, it had a bad fume when it burned.  I'm afraid to use the fireplace again but won't use this company again.  I'm not sure if they are even in business.  I'm trying to find the best places in Columbia who do gas fireplace supply and service.
- Kitty D....
AStar Heating & A/C
We bought an older home with a natural gas fireplace, direct vent. The former owners had not been using the fireplace much. They were very busy at the time we needed to make an appointment so we had to wait a few weeks for service.
- Robert M....
AStar Heating & A/C
I called to make an appointment and was transfered to the Fireplace Shop. They scheduled the appointment within the same week and were very willing to work around my schedule. Two gentleman showed up and couldn't have been more courteous and professional. They were extremely thorough and explained in detail what they were doing and why. I like to hover and learn as much as I can and they were more than willing to talk to me about every question I asked. I would highly recommend them to anyone and plan to have them come out to my home on an annual basis.
- Andrew C....
FAdvanced Chimney Techniques Inc
Working with this company was frustrating from start to finish. My gas fireplace had stopped working and thus I made this appointment.  I had a late afternoon appointment, but got several phone calls from the technician (who I also believe is the owner) regarding why he was late.  Initially he would be one hour late, then two, and eventually he showed up much later (at least 2-3 hours).  The gentelman was very personable and friendly.  He however, appeared to have little knowledge of gas fireplaces and had me download the fireplace manual from the internet.  He was honest about his lack of expertise in this area, however it made me wonder why he would book the appointment if it was outside of his knowledge base.  He cleaned the logs off and got the fireplace working that evening,  Because he was so late he told me he would only charge me half price for the appointment (45.00).  The next morning the fireplace no longer would ignite.  I called the company and the gentleman said that he would need to order a part.  After missing a scheduled appointment and cancelling another he came out to the house to find the part he would need to order.  Upon leaving he said he would order the needed part and contact me when the part was in.  I never heard back from the company and when I called to inquire about the part I was told my call would be returned.  I do not hold hard feelings for the $45.00.  I do feel that the gentleman tried his best to fix the fireplace.  I was extremely frustrated at the multiple scheduling errors, difficulty getting answers from the company, and ultimately the fact that I was told a part would be ordered and then never received any further contact.  The whole business process was extremely disorganized. I was without a working fireplace for approximately a year.  In winter of 2011 I had a technician from a different company out to fix my furnace.  He said he would look at my fireplace while he was there and was able to quickly fix the problem in 5 minutes and the fireplace has worked great ever since.
- Lisa Z....
FFireside Supply
This company exceeded our concept of poor service so we want to warn others to steer clear of them. Although the unit (a Lennox Direct-Vent Fireplace) was supposed to be installed after Thanksgiving and prior to Christmas, we ended up waiting until after New Year's--with little to no explanation or communication from the proprietor. Also, the proprietor was going to stop by to show us examples of different face plates to help in our decision, but that never occurred. After New Year's when the installers arrived , they carried the unit in, unpacked it and began reading instructions because they had never installed this unit before. They then realized they had the wrong size vent pipe and left. Later we discovered this installer had damaged our rug. About 2 weeks later, the second installers came to the house. They set the unit in, hooked it to the gas and placed the thermostat, but didn't really have enough wire to put it in the proper location and put it in crooked. After they left, my husband looked everything over and essentially had to re-do everything. The most critical issue here was that he found a gas leak because they had not tightened the pipe joint properly!! We could have had an explosion!! Also, the vent pipe was not properly seated so Carbon monoxide could leak back into the house. We had air blowing in through the outside wall and condensation that started to stain the interior paint. My husband also re-positioned the whole unit so it would be level and flush with the front wall for setting tile. He got his own wire and moved the thermostat, and did the wiring for the fan. After that experience, we did not want to have this family company do the tile work, so my husband again set in the cement board, did the tile work and finishing. He also had to frame the vent on the outside of the house to make it look more finished. Essentially, my husband had to read through the instructions and do everything. Even then, we still did not have the face plate to finish it off. The proprietor had ordered the wrong one at least once and then it seemed to take weeks to get the right one. Finally the face plate came 3/7/11 and our fireplace is complete--after nearly a 4-month ordeal!
- Edna O....