The repairs to the rental home were satisfactory but sloppy. Sheet rock mud was not sanded in many areas and mud somehow ended up in the kitchen sink. Little clean-up was done inside the home. The problems came when he replaced the water heaters. He was to use PEX line when replacing them. The water heater in my home ended up with the pipes coming apart below the shut-off valve and causing a major flood in our home. Once called, he sent a worker to come out. The employee glued the pipe back together and we waited until the next day to turn the water back on. The pipes came apart again. The water heater was not installed using PEX line. Once called again he finally came out and replaced the line with PEX, no problems since. I then asked about the other water heater in my rental. He said it was fine. I had to go out of town and five days later I checked on the rental. The pipes had come apart below the shut-off valve and the water had been gushing out for days! The floor had about an inch of water standing. The sub-floor was buckled, soft, and ruined. The linoleum was bubbled, glue had became undone. The water heater was starting to fall through the floor and the house smelled like mold. I called him and he sent a worker out the next day. The employee replaced the water lines with PEX and used a shop vac on the living room floor. I called Bob and told him the floor would have to be replaced. He said he could have someone out next week, as he was very busy. Next week came and no one showed, I called again. Bob then said it would be a few more days, I waited and nothing. I kept calling and he kept giving me more dates and no one ever showed. I continued to call and leave messages. The last I heard from Bob was at the first of the year (Jan 2014). He ignored all my other calls. Bob is supposed to be insured and should repair the damage caused by him or his employee's failing to use the materials that were agreed to be used. There is more than $5,000 worth of damage done due to the water damage; sub-floor, linoleum, carpet, insulation, base-boards, removal of mold, etc. I am loosing rent income due to his failure to fix his mistake. I will have to take him to court now to get the money to fix all of the damages Bob the Handyman caused.