Independence Natural Stone Tile Installation

Went very well. Dean was very helpful and was able to make up for some imperfections in the granite slab as it related to the wall. Very quick, great service, great looking finished product.

I learned I need to inspect boxes of natural stone tiles and choose the ones I wanted to use before having them installed. In the middle of the job, I realized I needed to run back to Lowes and get more tile because a number of tiles were different and they were dark and light and did not go together well. Otherwise, the install went well.

I am thrilled with the results! I have received several compliments on what a high quality job they performed. John and Scott are hard working and efficient, as well as just great guys. They were very accommodating, as they had to work around a large pool table and the surprise foundation crack that was discovered when the carpet was removed (as well as a noisy, hyper dog). The cost of the project was very reasonable as well. I just wish I had heard about JMS Tile before having flooring installed in two bathrooms upstairs (the bids from other companies to install tile were so high that I went ahead and installed vinyl flooring). I was able to get quite a discount on the stone by using JMS as well. Probably the best part of it all was that this was the first time I have felt completely comfortable with a contracted home improvement project from start to finish. I will definitely be using JMS Tile for all future tiling projects. Thanks guys!

WE COULD NOT HAVE BEEN HAPPIER WITH JON AND SCOTT'S WORK, ATTITUDES AND RESULT. THEY DID AN OUTSTANDING JOB. THEY WERE RELIABLE AND NEAT. JON MET WITH US FOR TWO HOURS EACH IN THE DESIGN PHASE AND AT THE TILE SHOP. HE PASSED ON THE TILE DISCOUNT TO US. THEIR WORK IS SPECTACULAR. WE CAN NOT RECOMMEND THEM HIGHLY ENOUGH AND WOULD DEFINITELY USE THEM AGAIN IN THE FUTURE.

We're very happy with the quality and design of the granite counter tops, and the cabinets are attractive and satisfactory, but they lack some of the finishing touches we had talked about with the designer and expected to see--somehow they got left off the final design.  There's under-counter lighting, but one cabinet that we thought would have interior lighting and a custom-designed glass front has neither.  The cabinets look like they will hold up fine, but the installation dragged on a lot longer than it really needed to--they started with a burst of energy and did a lot of work the first few days, but towards the end they would put in just half days, because there were other jobs they needed to go work on--I don't mind being flexible, but after a while it seemed excessive.   I agree with some of the other comments about communications within the company were lacking.  Overall, their customer service just wasn't what I was expecting or hoping for...I was disappointed by several elements of our communications and interactions with them.  For example, when they finished installing the new sink on a Friday before a long weekend, we had to deal with the fact that the pipes under the sink had a major leak that was obvious when you ran water in it, but somehow they missed it before they left.  It was an easy fix once they returned to work on Tuesday morning, but obviously a pain for us to experience in the meantime.  There was a snafu in ordering our hardware for the cabinets, so we felt pressured to order it without being sure of the finish, and when it arrived, we didn't like it--but their supplier refused to take it back, so we just went online, found something we liked a lot more, and ordered it and paid for it ourselves.  In hindsight, we contributed to the error of this situation, but we've never done a major remodel like this before, and I thought we were hiring this company for their expertise--I think they could have done a much better job helping us navigate through situations like this with better advice.  I could provide more examples, but I don't want to whine--I think the above details fairly represent what out typical experience with this firm was like, except for the subcontractors who worked on the granite--they were amazing and did a terrific job.  If I was rating the granite part of this job alone, it would be all A's.

Chris did a great job.... looks like new. ?Asked him about a couple of simple plumbing repairs and he can do it.... better than a plumber quote. ?He was very knowledgeable. ?Going to ask him back to take care of those repairs also.

Everything went great. Randy and his crew promised a 3 day project and completed the work right on time. They moved our washer and dryer out to the garage, took up the old flooring and installed the new tile and grout just like we asked. The project went very well.

Shawn has done multiple tile projects for my family. We are very pleased with our results. He is creative, innovative and can do anything with natural stone that you can think of. I would recommend hiring Shawn if you want elegance and attention to detail in your project. He is a very anything is possible type of guy. We would hire Shawn again.

Matthew was actually sub-contracting for the company we hired to do the job. They showed up right on time and worked long hours and Saturday to get the job done on schedule. A couple of days they arrived later than they had told me, but Matthew always phoned to let me know they would be late. Their craftsmanship is top notch. Both young men paid much attention to detail and did not hesitate to do anything over that did not meet their strict criteria. We could not ask for anyone more agreeable to work with. Matthew made suggestions along the way that greatly improved the final result. An example is the treatment around the kitchen window. Overall, we are extremely pleased with the finished product.

Staff was pleasant and overall tile selection was fair for my area (Lee's Summit). We were seeking basic stone patterns that were not tremendously unique or high-end. Weber was the right destination. We required a lot of stone tile for a large bathroom, so the overall price seemed fair. As mentioned before, the staff was pleasant. However, we had to chase them down a bit. Returning phone is not their strength and it took a while to receive a quote for materials only (despite requesting a materials only quote from the start). Also, our representative could answer straightforward questions, but was not "artistically" talented. I would not rely heavily on Weber for design/style recommendations. Net: If you know what you want, it's within the beaten path of tile selections and you are fairly patient.... Weber is a satisfactory option.