Recent Review: J-Pro came recommended highly by our architect. He had worked with them on upscale new home construction.The company is owned by three partners. These three men did the actual work. Every step of the process was cared for as if our property were their own. Mike Bocklage, was our initial contact and the experience from the initial meetings through completion was nothing but positive and refreshing. Mike was extremely responsive to every question and detail. From a lengthy bid process,to patience with our research and the questions that resulted in choosing flooring, lighting, electrical, etc. Every inquiry was responded to by telephone promptly and was always followed by a letter confirming our conversations, including any information we may have inquired about. Mike primarily handled the administration, procurring materials and outside pro's, permits and inspections. He also was involved in the drywall installation. The outside companies we needed for gutter installation, grading, and roofing were just as excellent as J-Pro. The two other partners were responsible for actual construction and they were skillful, confident but unassuming, thoughtful, just first rate. From the first day of surveying to the completion, there was never a lapse in the consistency of their attitudes, work ethic, responsibility, promptness, courtesy or skill. It was a most enjoyable experience. All three men of J-Pro projected an attitude of genuine pride in their work, and a genuine desire to meet all our expectations. They were always pleasant, smiling and good natured, despite those 105 temp days when it was unbearable to work. Each of them willingly took whatever time necessary and never seemed disgruntled at our myriad of questions. Mike came by early every morning to consult with the team, checking on materials they might need, or to noodle a particular building design nuance. Mike intervened directly with our lighting company source. He helped eliminate much of the legwork and research for us by involving himself.He made our decisions much easier. He offered pros-cons from his experience but was always open to other ideas, as did each of them. There were few interruptions in the work process. Those were beyond their control, such as a delay on delivery of a door, and then the flooring. Even then, I don't recall more than two days at any time when they weren't here early and on the job. A sliding patio door was removed and replaced with french doors. This necessitated contact with our alarm company.I was having trouble relating & explaining information between the alarm company & the builders. The men recognized my confusion and offered to take over. Which was very helpful and was appreciated very much. I guess what I'm trying to say is that they were not only skilled in their trade but that they took customer service very personally. It showed in the many extra courtesies consistently offered to us. One more example, if I may. Some of the siding needed to be removed from the house when the framing began, to be reinstalled. When we saw the siding after reinstallation it was a wonderful surprise. They had not only taken the time to repiece it so that there are now very few seams, but also they had replaced a few pieces in an unaffected location that had been damaged with cracks & holes over the years. Now the entire back wall exposed is just perfect. This courtesy was unsolicited and we are very thankful to them. The drywall, painting details, screening/frame installa- are meticulous, as is the Fiberon flooring.In 35 years home ownership this has been the most positive interaction and result of any professional experience. Many have been good, most horrific. J-Pro has raised the bar. They have redeemed our confidence that professionalism, good ethics and craftsmanship together can still be found. These are three good men, we could not be happier with the completed project. The next phase is a patio off the sunporch and bathroom remodel, we are calling J-Pro. I should also mention one of the unheard of qualities about dealing with J-Pro. At our first meeting after we had accepted the J-Pro proposal, Mike provided a remarkable option. He had itemized a few design features and offered the cost savings were we to modify. For instance, he showed us the cost savings for a standard ceiling as opposed to the coffered ceiling. We appreciated that. We chose to modify the ceiling but declined some others. This allowed us to upgrade elsewhere. We very much appreciated this extra step.