Goodman Fireplace Remodel

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Reviews in Goodman to Remodel Fireplace

BThe Fireplace Shoppe
It took a few weeks before they could schedule the install. They said they would try to save the marble around the old fireplace so that we could reuse it, but they couldn't guarantee that they would be able to do this. They were unsuccessful and cracked several pieces, and since we couldn't match it, we needed to replace the marble on the floor surrounding the fireplace as well. We understood that this might happen and were not upset. Other than this, the fireplace install seemed to go fine and was completed in a day. We are still using the fireplace a year later. Immediately after the install, the heat pump on our furnace quit working. The installers couldn't figure out why it wouldn't come back on. Thankfully, iIt is a dual fuel unit with natural gas backup, so we still had heat. The technicians who came out to do the install did not include Victor, who had given us the quote, but he came out himself to check on the situation. He discovered that when the technicians pulled the thermostat wire through to move it, they did not switch off the power, and so short circuited the lines and blew out the compressor on the heat pump. Initially, the Fireplace Shoppe's take on this was that the compressor was old (which was true) and likely to have gone out soon anyway, so they didn't want to take responsibility for the blown compressor. Our take was that it would still be working fine if the technicians had taken the necessary steps. It took a couple of days, but eventually they did what we felt was the right thing and agreed to replace the compressor at their expense. We've been in since and have never been treated badly in any way. I would still recommend them and use them again, but I would want to make sure that they sent their most knowledgeable technicians if anything out of the ordinary was going to be asked of them.
- Michael G....
AHometown Fireplaces & Stoves
We wanted to make our home more energy efficient. We went to 3 other reputable fireplace showrooms in Joplin MO and my husband and I were so confused by the "industry slang" that was used to describe our different options that we almost backed out of making any improvements. Then we visited Hometown Fireplaces & Stoves. The young man that runs that store (Travis) was SO positive and helpful. He came to our home that day and gave us a FREE estimate, something his competitors tried to charge us for! He explained the entire process from start to finish. He spoke in terms that were easy to relate to and to understand. He won us over with his professionalism and knowledge, but I must also point out that he beat his competitors prices by $800! With the information he gave us we decided to go with a Pellet insert and we are SO happy with our choice. When our insert was installed 1 week later, our furniture was covered with clean tarps, our fragile decorations were put safely out of harms way, and we were even invited to watch the process with explanations! We were so blown away by the knowledge and care that these young men gave in their work that we had them do our stone mantle and hearth as well. All thru the entire process they cleaned up after themselves and when everything was done my living room had never looked better! Now that we have been using our pellet insert for two months, we have reduced our monthly electric bill by nearly two hundred dollars a month! We expect those savings to continue into the summer because now that our fireplace is updated, our cold central air wont escape thru the chimney! We will also get 30% of our expense back as a tax credit on our 2010 taxes for making this energy efficient change. Thank you Hometown Fireplaces!
- Shannon G....
AGary McKinney Plumbing & Sewer
I called Mr McKinney and asked him to give us an estimate on the work needing to be done. At that time he said he could come out late afternoon, when I told him I had a dental appointment that afternoon he made time then and was at our house within 20 minutes. He gave us an estimate which we thought was fair for the work to be done. He was prompt, courteous, and very professional. When the work was finished it had taken 3-4 hours longer than he estimated it would. Even though we offered to pay the difference he would only accept the amount of the estimate he had given us. Service like this is rare these days and I would recccomend this company to everyone.
- Kathryn P....

Fireplaces in Goodman

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95
Reviews
Recent Review: They were very responsive, very responsible, and I think it was very cost effective.We had a lot of trouble finding anybody to do that job and we been looking for several years. There was one there and we essentially had it replaced but there was a lot of work involved in it. They had to raise the mantel, they had to insulate the chaise, they had to tear off siding. Oh it was a big deal. They did absolutely great, it's just perfect, we love it, and they were wonderful.
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3
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Business Description: Eleven employees, residential and commercial work, financing available
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0
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Business Description: We are a local company that take pride in doing the work right the first time and we respect our customers.
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0
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Business Description: We are family owned and operated. Our owners have a combined 16 years of fireplace service and installation experience between them. Several years of roofing experience and chase cap fabrication, as well as three years of concrete experience. We are certified, licensed, insured and continue our education to keep up with new standards.
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5
Reviews
Recent Review: It took a few weeks before they could schedule the install. They said they would try to save the marble around the old fireplace so that we could reuse it, but they couldn't guarantee that they would be able to do this. They were unsuccessful and cracked several pieces, and since we couldn't match it, we needed to replace the marble on the floor surrounding the fireplace as well. We understood that this might happen and were not upset. Other than this, the fireplace install seemed to go fine and was completed in a day. We are still using the fireplace a year later. Immediately after the install, the heat pump on our furnace quit working. The installers couldn't figure out why it wouldn't come back on. Thankfully, iIt is a dual fuel unit with natural gas backup, so we still had heat. The technicians who came out to do the install did not include Victor, who had given us the quote, but he came out himself to check on the situation. He discovered that when the technicians pulled the thermostat wire through to move it, they did not switch off the power, and so short circuited the lines and blew out the compressor on the heat pump. Initially, the Fireplace Shoppe's take on this was that the compressor was old (which was true) and likely to have gone out soon anyway, so they didn't want to take responsibility for the blown compressor. Our take was that it would still be working fine if the technicians had taken the necessary steps. It took a couple of days, but eventually they did what we felt was the right thing and agreed to replace the compressor at their expense. We've been in since and have never been treated badly in any way. I would still recommend them and use them again, but I would want to make sure that they sent their most knowledgeable technicians if anything out of the ordinary was going to be asked of them.
N/A
1
Review
Recent Review: We wanted to make our home more energy efficient. We went to 3 other reputable fireplace showrooms in Joplin MO and my husband and I were so confused by the "industry slang" that was used to describe our different options that we almost backed out of making any improvements. Then we visited Hometown Fireplaces & Stoves. The young man that runs that store (Travis) was SO positive and helpful. He came to our home that day and gave us a FREE estimate, something his competitors tried to charge us for! He explained the entire process from start to finish. He spoke in terms that were easy to relate to and to understand. He won us over with his professionalism and knowledge, but I must also point out that he beat his competitors prices by $800! With the information he gave us we decided to go with a Pellet insert and we are SO happy with our choice. When our insert was installed 1 week later, our furniture was covered with clean tarps, our fragile decorations were put safely out of harms way, and we were even invited to watch the process with explanations! We were so blown away by the knowledge and care that these young men gave in their work that we had them do our stone mantle and hearth as well. All thru the entire process they cleaned up after themselves and when everything was done my living room had never looked better! Now that we have been using our pellet insert for two months, we have reduced our monthly electric bill by nearly two hundred dollars a month! We expect those savings to continue into the summer because now that our fireplace is updated, our cold central air wont escape thru the chimney! We will also get 30% of our expense back as a tax credit on our 2010 taxes for making this energy efficient change. Thank you Hometown Fireplaces!
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36
Reviews
Recent Review: I called Mr McKinney and asked him to give us an estimate on the work needing to be done. At that time he said he could come out late afternoon, when I told him I had a dental appointment that afternoon he made time then and was at our house within 20 minutes. He gave us an estimate which we thought was fair for the work to be done. He was prompt, courteous, and very professional. When the work was finished it had taken 3-4 hours longer than he estimated it would. Even though we offered to pay the difference he would only accept the amount of the estimate he had given us. Service like this is rare these days and I would recccomend this company to everyone.
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17
Reviews
Business Description: Additional address - PO Box 400, Joplin, MO 64802. Additional emails - wssatterlee@netadv.net, ahymer@netadv.net, randykutz@netadv.net, info@satterleeplumbing.com. Additional contact names - Spencer Satterlee, Aaron Hymer, Randy Kutz, Christie.