The Ben Franklin people displayed professionalism, dedication to the task and real interest in the client's project, from the precisely detailed proposal, the arrangement of a three-payment plan and the pleasant way they performed the tasks. I was genuinely pleased with the way the men took time to compliment me on what I had accomplished between the periods of their involvement. They arrived every time well-equipped and with sufficient supplies, so that the work was never delayed for restocking. Except for the first stage, when only one man was needed for ditching and laying of drain pipes, there always were two men, working as a team. About the cost: Their standard order form lists 5 different levels of tasks and their individual pricing. Comparing the size of this bathroom project to those tasks/rates, I feel that BF was very reasonable in their pricing.