It went great! I contacted Key Carpet based on the ratings on Angie's list. Everything went smoothly and well from the measurement of the space to the final steps of the installation of carpet and laminate flooring. I was not a "high end" client, yet I felt treated as one by Ray Johnson (the owner) and the installers -- Chris and his crew. There isn't a single negative thing I can say about the whole experience, and I would recommend Key Carpet without any reservations. The price was VERY reasonable, the quality of the materials are excellent, and the sales and installation process superb!
- Julie C....
Eric was very prompt in setting up an appointment to provide us with an estimate for the installation of the flooring. He was very professional and provided great advice about the type of flooring that would work for our situation. He responded very well to our email and telephone questions. We saved a little by removing the old carpet and getting the floor ready for the installation. Eric scheduled the installation at our convenience and he was on time for the days required to install the flooring. There were no surprises and no unexpected expenses. He gave us very accurate information about the amount of flooring and other supplies we needed to purchase. Eric kept the work are very clean and he made sure all of the debris was removed when the work was finished. We are very pleased with the installation and feel that Eric did a great job.
- Monica B....
He left gaps on the laminate that the trim does not cover without us having to do some repair work. In the spare bedroom, he laid the laminate in a different direction from the flooring he already laid. He left the old carpet on the closet floor. There were a couple of light items (shoes, backpack, etc) on the closet floor and when asked why he didn't place the new carpet in the closet floor his response was,"we charge extra to move things." My wife was at home and she would have moved them if he would have asked her to. Upon calling him about these issues and to see if he was going to come up and finish the job he said,"no, because I won't be able to please you." We have pictures taken of his work for anybody that is interested.
- Christy S....
It all went great. Irene was wonderful to work with. She offered suggestions to some issues I had with my stairs and what I could do to keep the overall cost down without giving up the look I wanted. She explained the differences in the styles and brands of flooring, but then she allowed me space to look around and make my choices without hovering. She put together the estimate, and set the schedule for the work to be started and completed. She even called me halfway through the project to see how things were going and stopped by on the final day to check on things. I had three different sets of workers come out, all on time, one to rip up the tile in the kitchen and lay the new vinyl, one to remove the carpeting and lay the laminate, and one to lay the carpeting on the stairs. The guys who did the kitchen area had to move out of the way my washer, dryer, refrigerator and oven, they carefully moved them and reinstalled properly. My furniture was moved and put back where I had them with no issues. All of the workers were on time, polite and cleaned up after themselves, probably better than I would have done. Overall the experience was wonderful, I will definitely use Brown's again the next time I need flooring work done.
- Nancy S....
ABusenbark Flooring and Granite
Initial consultation went very well. Sales person was not real experienced so owner stepped in and helped. Ordering of all products went well. Small changes in plans were tolerated by them. They did overlook one area detail but adjusted well and got it done. Installers were very highly qualified and professional. All in all, I was very pleased. Price is always a shocker but I did expect to be paying about that much. Felt they were always available for questions and planning.
- Anne R....
For the most part, Nathan does excellent work and his fees are reasonable. He is a fast and efficient painter. His knowlege of construction methods and materials is comprehensive, and his skill level is impressive. He has a good eye for color and finish. He was frugal with my money and found ways to economize and reuse materials without compromising the integrety or appearance of the finished project. HOWEVER, he is very difficult to get along with. He has a prima donna attitude, accompanied by a sarcastic, scathing tongue. He was easily offended and has an explosive temper which he will direct at anyone who happens to be in the way; including his employees, or me, the homeowner. He worked on various projects around my house for most of the summer. He finished most of the exterior projects, but not all, and left in September, promising to finish the exterior before the weather turned cold. He said he would be back to work on my kitchen in December or March of next year. The weather is now turning cold. Nathan told my husband last night that he may (or may not) come by to finish the exterior projects next week.. However, I have had enough unpleasantness. I have come to the conclusion that I would rather pay someone else to finish the projects that he started.
- Patricia S....
ASTOVER'S FLOORING & DRAPERY CENTER
The point man we talked to was George. We loved him! As much as 50% of the reason why we went with this provider was because we liked George so much. He is very friendly and easy to talk to grandfatherly figure. We really like him~~ We wanted a type of floor that matched the hardwood floor in our kitchen, but we didn't know what type of wood was used for the kitchen. (It was installed by the previous homeowner.) George came and looked at our floor, took back a couple of wood samples, and found a nice match! We originally wanted to recarpet the rest of our home, and George took measurements, we went to pick the carpet we liked, and he gave us an estimate. Even though we ultimately chose not to do the carpet, George provided us a very positive experience. We were out of town when the hardwood floor was actually installed. When we're home we see the final product. We think the floor is installed beautifully! There is no creaking noise, and the floor boards fit snugly together. (Our kitchen floor creaks, so we know how hardwood floors can be!) The difference between the dining room floor and the kitchen floor is hard to tell unless you take a really close look. We are impressed with the quality of the product, and the quality of installation. I think Stover's Carpet provides high-quality service. Their charge is not the lowest on the market (we've asked for estimates from competitors, so we know), but we think it's worth it if you have a nice floor installed beautifully, and if throughout the process you are interacting with a service person as nice as George =) We will go back to Stover's Carpet again if we do want to go ahead with the recarpeting some day.
- Cathy C....
AJARED WADE HARDWOOD FLOORS
Jared was amazing. He was super responsive, installed the floors in 2 days, and made custom transition pieces for where the wood floor matched up with the tile. We did the demo and there were a few places we were concerned that the floors might be uneven, but Jared made sure everything was installed properly and the rooms are all seamless. He also was very good about cleaning up after finishing the project. I highly recommend him.
- Roger P....
AJARED WADE HARDWOOD FLOORS
Jared and his crew arrived promptly to start the job on Monday of this week. They floors were sanded and minor repairs made. Stain and the first sealer were applied on Tuesday. Another coat was applied Wednesday and the final coat was applied today. The floors look beautiful. They have been very professional. They have cleaned up after each day of working. I am very pleased with the job. Again, my floors look beautiful!
- Linda T....
FDave Griggs Flooring America
We expected to leave all details of putting the flooring down in our new home to Dave Griggs Flooring America. Nothing went right and we are sitting with a botched flooring job with little recoarse. Humidity caused the wood flooring to buckle in three to four areas. Moisture readings (calcium chloride test) from the concrete slab taken before installation were never shown to us and when we requested them when the wood started to buckle Dave Griggs Flooring America could not and quot;find themand quot;. It was later deemed by an and quot;independent flooring inspectorand quot; paid for by Dave Griggs Flooring America that the baseboard was set too tight to the floor, not allowing expansion. When we hired Dave Griggs Flooring America to install the flooring in our new home, we expected them to be the experts that they claimed to be and do what ever it took to make the floor installation a success. One of the things they DID NOT do was communicate with our contractor or his finish carpenter and explain that the baseboards need to be installed with enough room for proper expansion. Dave Griggs personally said the general contractor was responsible for the baseboard installation. We could not DISAGREE more. Dave Griggs Flooring America WAS totally responsible for the complete job of a successful floor install which included talking to and discussing with the contractor and finish carpenter about their roles regarding proper baseboard placement. Even with a very expensive dehumidifier installed on our HVAC system the floor still DOES NOT lay down properly. After the inspection of the wood flooring was complete, we received a letter basically passing the buck to the general contractor. Since that letter there has been no communication, NO follow up from Dave Griggs Flooring America, as to how the flooring was performing months later. We have been so disppointed with everything they did and their passing blame to others when they needed to accept responsibility.
Recent Review: Mike is great to work with and makes sure his crew does the job correctly. They installed carpet, vinyl and tile. I had two small issues with the carpet installation (carpet tacks I could feel with bare feet) and they were over right away to fix it. The carpet has been in for over a year, now and is still in great condition - no rippling or loose areas. All the flooring looks great. He warrantys all the work and is very honest. Would definitlly use them again!
Recent Review: He understands a tight budget and showed us quality products and compared costs to fit our needs perfectly. He hand cut and laid all the trim and pieces with superb precision. He is a people person who listens to what you want done and gives reliable advice based on his own experience. He is a “detail” workman doing his work like a master carpenter and clearly treats each job as if it was his own home. He arrived when he said he would and thoroughly cleaned up before leaving every day. I would not hesitate to recommend him.
Business Description: Stanley Steemer has been providing cleaning and restoration services for both residential and business customers for more than 60 years. They offer multiple services, including carpet cleaning, tile and grout cleaning, hardwood floor cleaning, upholstery cleaning, air duct cleaning and water damage restoration services. For more information, visit www.stanleysteemer.com.
Recent Review: Beautiful product, good prices. Only issue was a delay in shipping of several weeks due to inventory. This delay caused issues with scheduling on a whole-house renovation and it would have been quite useful to know about upfront, rather than having to call them repeatedly for updates. When the flooring finally arrived, weeks late, it was beautiful and in very good shape. I would use them again, but I would order much earlier than needed to allow for any delays.
Recent Review: Mr Arnold came out to give me a free estimate, advised me of time frame and all cost, he also went with me to purchase the tile at home depot. Mr Arnold arrived early, set up all his equipment and took 3 days to complete the job from start to finish, once completed all mess, tools and floor was clean. Mr Arnold explained the best way to clean the floor, and even gave me a coupon for my next visit.
Recent Review: Jared was amazing. He was super responsive, installed the floors in 2 days, and made custom transition pieces for where the wood floor matched up with the tile. We did the demo and there were a few places we were concerned that the floors might be uneven, but Jared made sure everything was installed properly and the rooms are all seamless. He also was very good about cleaning up after finishing the project. I highly recommend him.
Recent Review: Initial consultation went very well. Sales person was not real experienced so owner stepped in and helped. Ordering of all products went well. Small changes in plans were tolerated by them. They did overlook one area detail but adjusted well and got it done. Installers were very highly qualified and professional. All in all, I was very pleased. Price is always a shocker but I did expect to be paying about that much. Felt they were always available for questions and planning.