It went really well. I'm very pleased. After water from the bath backed up to my sinks last week, I had some major plumbing work done at my house this week. Seth was my lead tech, and he was fantastic! He was very patient and kind, while dealing with a major headache. I was really pleased that Seth came back for the full excavation/repairs, because it's always comforting to see a friendly, familiar face when you are dealing with a major home repair and already a bit stressed out. I don't know if that's a common practice or was just good luck. Across 2 days, I think I met 7, or maybe 8 different members of the MasterTech crew. They were all pleasant and polite, and I felt comfortable around all of them (which if you are a single gal who lives alone, this probably matters to you). My issues were thoroughly explained, and nobody spoke to me like I'm dumb (which again, if you are female, this probably matters to you). They were also helpful in showing me the problems, which made it easy for me to come to a decision about which option was the best for repairs. This is at least the 4th time I've had plumbers out to my home in 8 years, and they are by far my favorites, though I do believe I won't be needing them again, as they finally set my house right, the way it always should have been. (Thank goodness!) They get bonus points for major professionalism from the friendly and responsive office staff, right down to the well-labeled vehicles and uniformed staff. I also appreciated the email updates. They get double bonus points for being patient and kind to my chocolate lab, who was a bit stressed out by all the chaos and power tools. Plus, the excavation team put my yard neatly back together, after having to dig it up, which is something my friends and neighbors already commented on. It's a bummer when you have to do some major work on your house, but it's a lot less painful when the service crew that shows up is friendly, knowledgeable, professional, and on time.