I used Fence Repair Company in 2008 to repair my aging wood fence, so when it started deteriorating further this spring, I called for advice regarding options for repair and for estimates. Kate and her son came out and we discussed options, including another repair ($800) or total replacement ($3300). We discussed pros and cons of both options, and Kate left me a written estimate for both. There was no pressure for choosing one over the other. After several days, I decided to replace the entire fence and called Kate. She indicated that it would be 2 or 3 weeks before they could begin the job, which was fine with me. About 2 or 3 weeks later I realized that my work schedule and a dog issue had arisen that would make having the fence down for a couple of days extremely inconvenient, so I called the office. Although I was apparently fairly soon on their schedule, they agreed to put me off for a couple weeks. After a couple weeks I was still not ready to have the fence down, so I called again and asked to delayed--although I had a week in May that would be acceptable and I proposed that week. Kate agreed and indeed appeared at the date and time we discussed to begin work. The laborers were polite and worked quickly. They did exactly as I asked as far as how the fence was installed. Although one bleeding heart got a little trampled, they managed to save two smallish hydrangea bushes, and all things considered, they were very respectful of me and of my property. When they were finished, I noticed one area with which I wasn't entirely happy. I had a wrought iron gate that posed some issues and, although they had done exactly what I asked, I didn't like it. Kate agreed to come back later and rework the area around the gate, which she did--at no additional charge! Overall, I was extremely pleased with the quality of the work and the responsiveness of the company. And to all you ladies out there--you really need to see Kate in action managing those laborers! She's not a youngster, and she's not very big, but those guys were paying attention! Well done!