I am posting this review that other people can benefit from our experience. We had our kitchen floor and counters replaced over a two-week period during which we were on vacation. When we came home, we were thrilled that the project was finished, or so we thought. We had to have them come back to finish fitting in the floor vents, which had been left loose on the floor and to trim and glue carpeting in place that had been pulled back. Small stuff, we thought. Then things went downhill. We began to notice that there were problems. The floor is not level. (To save money, we committed to removing the old floor, which turned out to be more than we were able to accomplish. Probably twenty percent of the old floor remained to be removed.) We paid an additional $900 for this unexpected work. Our fault on that. No complaint on our part. After several days, we began to notice other shortcomings. The cabinets had had to be removed to install the granite, but the guys who did the reinstall obviously rushed through the work, covering gaps between the wall and cabinet with improvised and odd pieces of wood. Then we noticed that the backsplash tiles were curiously missing from behind the stove, leaving obvious spots where the old sheetrock was exposed. On one side of the stove, the tile backsplash had been put in place, on the other side it had not. We noticed that there is a crack in the countertop. This is a bigger problem. We don't want to replace the countertop, which would entail another big tear out. We decided to live with it. After all, we can't be sure that another piece of granite would match the pieces already there. And then there are the gaps between the stone floor and the wood floor against which it butts. That was easy to fix. They squirted some caulk into the gap. We can live with that, we said. Before we agreed to have the Tile Superstore do the work, we got a commitment from Mr. Prigge that the installers would put up plastic barriers to minimize the dust getting into the rest of the house. Our cleaning lady was a bit horrified when she arrived to tidy up before we got home. It took her 24 hours to get a handle on the mess. The plumber who removed and reinstalled the appliances also said he was surprised by the mess. Finally, a neighbor who was picking up our mail while we were gone also claimed that the installers had not taken precautions. When asked about this issue, we were told by Tile Superstore that all the cutting was done in the attached garage so they did not put up barriers. On this point there is come obfuscation on the part of the store. I've been told that the barriers were not necessary, but three separate people who were in and out of the house while we were gone stated the opposite. This seems a simple precaution. Why would they not do it? I have not gotten an answer to this simple question. The response (or lack of response) has been cavalier. Perhaps an apology on their part and an acknowledgement of their failure would make a difference, but perhaps their track record on this is to deny that there is a problem. Finally, we will be doing more floor work, but we will not be doing business with Tile Superstore.