Recent Review: We have a yearly service agreement with Scott. On this visit, he serviced the furnace and air exchanger. He will come back in the spring to service the central a/c - the $300 includes that future visit. Scott explained that our furnace will need replacement in the next few years. This will be less than the expected lifetime of the furnace, but it suffered from standing in water through the spring just after the house was built (due to problems the builder refused to address; don't get me started). Scott has been helping us nurse the furnace along for the past 15 years with minor, less costly repairs. Also, shortly before the furnace work, he did a major repair to our washing machine. Scott has been our repairman for furnace/HVAC through two houses and more than 20 years. We trust his work, and because of our confidence in him we've tended to use him for any and all repairs we can persuade him to do, not just furnace work.
Business Description: RepairClinic.com® makes fixing things easy for millions of people. Founded in 1999, it is North America’s trusted online store with replacement parts for major household appliances, outdoor power equipment and heating and cooling equipment. Free repair resources including more than 2,200 how-to videos empower people to fix stuff on their own. One million parts for 160 brands are stocked at its 86,000-square-foot facility in Canton, Michigan. It offers a generous, no-hassle 365 Days. Period.® return policy. In-stock parts are guaranteed to ship the same business day. Visit RepairClinic.com for more information.
Recent Review: The AC was in the throes of death. They tried to save it twice during the hottest part of the summer, but it just wasn't cooling properly. They fixed a broken wire in the outside unit, thawed the frozen A-Coil and cleaned the unit and filter. It seemed to be cooling, but after they left it gradually stopped cooling. We sweated through a few weeks and decided to replace it. Everything went well. The installer was very polite, explained everything he was doing and cleaned up inside and outside. We are very pleased with the outcome, especially since we had a hot steamy summer and grandchildren for a few weeks.
Recent Review: On time, courteous workers. Explained what they needed to do. Showed me what was done when finished. Cleaned up perfectly. The paperwork I received for local energy rebates and tax credit was outstanding. Great service.
Recent Review: I was very impressed. Initial sales call and estimate was prompt and professional. Installation was prompt, cleanly done and completed on schedule. Technician did a full test and walk through on operations when complete.
Recent Review: Overall, it went well. The technician was on-time, and the work completed satisfactorily. They told me on the phone what the price of a basic service call was, which was in line with others. HOWEVER: anything beyond the basic service call and diagnostic was at tiered, structured price...not time and materials. In my case, there was a blown capacitor and the unit needed coolant. There was something called a Level 1 charge for replacing the capacitor, and once the unit was running, there was another Level 1 charge for adding coolant. Each Level 1 was $117 or thereabouts. I feel this is a very poor way to charge. Once the diagnostic is made, a time and materials charge should be used, otherwise there is little way to compare cost with others. After the repair, there was a strong push to purchase a service contract. This was a total waste of my time, but went on far too long before I was able to get the technician out the door. I will only use this company again when I cannot get timely service from someone else.
Recent Review: KSW was contacted for a central air conditioner installation and a representative scheduled for the next day arrived promptly on time. He gathered the data needed and would return that afternoon with a proposal. They submitted a comprehensive proposal for 3 options of Lennox Air Systems listing the warranties, rebates and totals for consideration. They were very friendly, professional and though we had used them in the past selected another brand that provided a better parts and labor warranty for the same cost.
The AC was in the throes of death. They tried to save it twice during the hottest part of the summer, but it just wasn't cooling properly. They fixed a broken wire in the outside unit, thawed the frozen A-Coil and cleaned the unit and filter. It seemed to be cooling, but after they left it gradually stopped cooling. We sweated through a few weeks and decided to replace it. Everything went well. The installer was very polite, explained everything he was doing and cleaned up inside and outside. We are very pleased with the outcome, especially since we had a hot steamy summer and grandchildren for a few weeks.
- Tony S....
I was very impressed. Initial sales call and estimate was prompt and professional. Installation was prompt, cleanly done and completed on schedule. Technician did a full test and walk through on operations when complete.
- Drew F....
They were very courteous, professional, and efficient with the entire process. While receiving an estimate he provided all the information to make an informed decision yet I never pressured. All work was completed as discussed and in a timely efficient manner. They gave us instructions on proper operation as well as having everything cleaned up when they finished. After the furnace and air conditioner were installed and work completed, it was wonderful to have a new worry free system especially during the extremely hot season. When there was a question about the proper function of our air conditioner within a couple hours after it was started, I called and they immediately came out to resolve the issue which turned out to be very minor. I would definitely reccomend them for any HVAC needs.
- Paul K....
The whole experience was great. The estimate was done professionally, the service team was punctual and completed the full installation as promised, and Tonna provided help in processing all rebate and tax credit forms. I can't imagine it going any better.
- Drew F....
Took them longer than they expected, it was a replacement in an old house- overall went very well.
- John H....
From the initial consultation to the final cleanup, I was very impressed with the Tonna folks. I was given a thorough quote with all the applicable rebates worked into the quote. The installation people were very punctual and were very professional and courteous. They worked all day to get everything installed and working properly. They did a fantastic job. After the sale, they sent me all of the rebate forms I needed and filled out everything they could ahead of time. They were a pleasure to work with, and I woudl highly recommend them.
- Jennifer S....
DK & S Heating and Air Conditioning
Replacement was done; project manager was supposed to be on site for the work - never showed; damage to walls was not fixed (although promised to be fixed); no follow-up on how things went
- Mike S....
AHiMEC at Home
It went very well. Someone came out and talked to me about the estimate to replace etc. The job was set up quickly and the work went very smoothly. I have no complaints what so ever. After installed, a tech went over the most important/safety features that I needed to know. I most definitely will have them install a new air-conditioner when the time comes.
- Wanda P....
AHiMEC at Home
It went very well with them. I wanted to work with HiMEC because I had worked with them in the past. They took their time, took measurements and were very thorough and sat down with me and went over the options with me. They were very willing to talk and answer questions and offered advice. The installers were also polite, punctual, clean and willing to answer any questions that I had.
- Robert N....
AStafford Home Service
Received estimate approximately 4 days after initial call, estimate was comparable to others we received. After we accepted the estimate, it took 1 week to schedule (in mid-July). The work was done within about 6 hours, with very professional workers who cleaned up after themselves thoroughly.