The written bid was initially prepared in the summer of 2011. A few adjustments were made to the bid via email to clarify individual points. As I live in St. Louis, MO and needed to be present during the installation process in Minneapolis, MN the owner, Brian Lewis, was very flexible as to when the job could be started. In early October I notified Brian when I would be in Minneapolis for a one day window. He agreed to meet that schedule. On the scheduled date the Installation team of 3 arrived on time. Performed a brief walk-through to ensure team instructions from the owner were as I expected. They were an exact match. The team leader made a couple of suggested adjustments to the installation based on his assessment of the situation. These were completely acceptable and improved the effectiveness of the installation, but did not affect the cost. The team proceeded with the installation. The team leader periodically kept me informed as to the teams progress and any issues they encountered. He also informed me how the team dealt with these issues to keep the job in line with the objective and expectations. If a question arose at any point in the process, the team leader consulted with me for a determination before proceeding. Throughout the process every team member was polite with a positive attitude and engaging. The team made every effort to minimize dirt and dust.. The company owner Brian Lewis arrived near the end of the installation process to review with his team what they had accomplished and what constituted completion. He then reviewed that with me and we agreed. When the job was complete the team leader performed another walk through with me to review what had been accomplished. When the installation and review was complete, the team performed a thorough cleanup and departed. Overall, I cannot think of a way this process could have been improved. Excellent service. Excellent customer relationship.