Recent Review: Kelli was SUPER helpful in explaining their process. They have NO contract, just a monthly fee that you pay, like your car insurance bill. You HOPE you never need to use it, but IF you do.....then it is sure nice to have that coverage. Also, there is NOT a $75.00 service call fee every time you need to have a repair person visit your home. Just the usual monthly fee, which is based upon your choice of available plans and options that you select when you sign up. Basically, you only pay for what you need and you are not double, or triple billed for services from an UNknowledgeable or UNskilled service technician at a time you can least afford it. Their service plans are clearly explained on their web site ((( https://www.completeprotection.net/ ))), and they also CLEARLY explain their limits on replacements on their web site as well. Keep in mind, they seem to be more REPAIR ORIENTED rather than for REPLACEMENTS and if your item is too old or unworthy of repair, they will pay only a small portion towards a replacement item. The small amount they do pay towards the replacement if you need it, is listed on the web site. This helps to keep their fees down as well ! ! ! Another nice feature is that they have a list of repair companies that they will give you, so you can call and schedule your own repair, once you have a Repair Authorization Number from CAP. The repair companies they suggest are familiar with the CAP process, and will bill CAP directly for the work. Now if you have a favorite service provider that you prefer to use, that is no problem. If that provider is unfamiliar with billing CAP, you can pay the provider yourself and CAP reimburses you within 10 to 14 days from the time they receive your bill. (((Just remember to get the Repair Authorization Number from CAP BEFORE having your work done.))) Also nice, is if you have an older home, they don't seem to have all the exclusions we read about from the other companies. We have a home in Henderson, Nevada that we plan to rent out this fall. We want the tenants to have reliable and trustworthy service folks available to them if they need someone. We have read the horror stories on Angie's List, for some of the other Home Warranty options out there and some of the service providers as well. (((You know the ones......service provider is called and MAYBE shows up when expected, or maybe not. MAYBE they fix the problem for the $75.00 service call fee, maybe not. MAYBE the problem is fixed this week, next week, or maybe not at all.))) Also, even though our home is new, we want to limit our financial exposure for any HVAC, Plumbing, Electrical and Appliance problems. We live out of state, but still want our tenants to get quality service when necessary. For us anyway, the choice is clear. Complete Appliance Repair. Oh yeah, and Angie's List of course !! Jean & Wayne ~ Henderson, NV and Moundsview, MN