Quotes / Prices: At 10 am, I called 3 local plumbers, all rated "A" on Angie's list, and got a rough estimate of the price to come FRIDAY AFTERNOON and replace my hot water heater with a new one, before the weekend. Told all 3 my emergency situation. Ferguson was the least expensive. Only Ferguson and one other company could come that very afternoon. Tim's price included a new heater, installation/labor, hauling away the old heater, and cleanup. Before telling him he could have the job, I verified whether the $690 included everything. When I wrote out the check, he asked exactly what he quoted earlier, not a dime more. Friendly: Tim Ferguson is very friendly and answered all my questions. He is a very calm, patient person. I was trying to price a couple different sized tanks, so I was asking lots of questions and taking measurements. He was very busy, but patiently took several of my calls and answered my questions. He didn't try to pressure me. He was able to give me a very fast quote over the phone on replacing my 40 gal hot water heater. Punctuality: I drove home 15 min before meeting him at 1 pm. He was sitting on a nearby road, waiting to meet me... he arrived 5-10 min early. Quality: Tim seemed to do a fine job. No problems getting things done, despite running into problems with my tank drain valve. Everything looked very professional and he was in and out in 2 hours. It probably would have been less time, had it not been for my problem tank. He installed a Bradford White brand water heater, which is what the other plumbers quoted. Responsiveness in an Emergency: Tim delayed other scheduled jobs he had because he recognized the emergency nature of my leak. He said Fridays are always like that and he always prioritizes the emergencies. I really appreciated that. He had other jobs to do, but he put the emergency first. Professionalism: Everything above defines professionalism in my view. Overall: Highly recommend Tim. Better prices than similar competitors, honest quote, friendly, easy to work with, punctual, good quality work, and he fit me in between other jobs when I had an emergency.